Enterprise Technical CSM - Strategic Accounts (UK)

Methodfi; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A logistics technology company is seeking a Technical Customer Success Manager to manage strategic enterprise accounts in Greater London. In this role, you will own customer relationships, drive product adoption, and partner with client teams to optimize solutions. Ideal candidates will have 5+ years in a technical customer-facing role, strong analytical skills, and the ability to communicate effectively with technical and non-technical stakeholders. The position offers competitive compensation, flexible time off, and health benefits.

Benefits

Competitive compensation

Flexible paid time off

Health, dental, and vision insurance

Opportunity for equity

Quarterly team on-sites

Qualifications

• 5+ years in a customer-facing technical role.
• Proven success in owning enterprise customer relationships.
• Strong technical fluency for integrations and debugging workflows.
• Ability to translate technical concepts into business outcomes.
• Strong analytical and problem-solving skills.

Responsibilities

• Own enterprise customer accounts end-to-end.
• Partner closely with customer product and engineering teams.
• Drive measurable outcomes across KPIs.
• Lead account growth and retention.
• Troubleshoot integration challenges.

Skills

Customer relationship management

Technical fluency with APIs

Analytical skills

Problem-solving

Excellent communication

Tools

Jira

Job description

A logistics technology company is seeking a Technical Customer Success Manager to manage strategic enterprise accounts in Greater London. In this role, you will own customer relationships, drive product adoption, and partner with client teams to optimize solutions. Ideal candidates will have 5+ years in a technical customer-facing role, strong analytical skills, and the ability to communicate effectively with technical and non-technical stakeholders. The position offers competitive compensation, flexible time off, and health benefits.