Customer Success Lead — Mid-Touch & Growth

Applied Intuition Inc.; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading customer engagement platform is looking for a Customer Success Manager to lead a team ensuring high customer satisfaction and platform usage. You will develop staff, partner with sales to enhance customer experiences, and build relationships throughout client organizations. The ideal candidate has over 3 years of relevant experience, project management skills, and a strong technical background in SaaS or marketing automation. Join us in making an impact and fostering growth in a supportive environment.

Benefits

Competitive compensation

Flexible paid time off

Comprehensive medical benefits

Professional development opportunities

Team-building activities

Qualifications

• 3+ years relevant experience in Customer Success, Consultancy, Account Management or Mobile Marketing.
• 2+ years experience managing or mentoring staff.
• Experience with project management certifications is a plus.

Responsibilities

• Manage a Customer Success pod and nurture staff development.
• Achieve team KPIs against platform adoption and customer satisfaction.
• Partner with Account Executives for excellent customer experiences.

Skills

Positive relationship building

Written and verbal communication

Team player

Intellectual curiosity

Project management experience

Technical domain knowledge

Tools

SaaS

Mobile

APIs

Marketing Automation

Analytics

Programming (HTML)

Job description

A leading customer engagement platform is looking for a Customer Success Manager to lead a team ensuring high customer satisfaction and platform usage. You will develop staff, partner with sales to enhance customer experiences, and build relationships throughout client organizations. The ideal candidate has over 3 years of relevant experience, project management skills, and a strong technical background in SaaS or marketing automation. Join us in making an impact and fostering growth in a supportive environment.