Product Support Specialist (f/m/d/x)

Drooms GmbH; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading technology company in the UK is seeking a Product Support Specialist to provide first and second level support for French- and English-speaking customers. The ideal candidate has experience in customer support, bilingual proficiency in French and English, and a strong technical aptitude. This role includes training clients and managing confidential data projects. The company offers private health insurance, a pension scheme, and flexible working arrangements.

Benefits

Private health insurance

Company pension scheme

Employee health initiatives

26 days of annual leave plus bank holidays

Flexible working hours

Long service awards

Birthday treats

After work events

Qualifications

• 2+ years of experience in a customer support role, preferably within a SaaS company.
• Native-level or professional proficiency in French and fluent command of English.
• Strong technical aptitude; experience with firewalls is beneficial.

Responsibilities

• Provide 1st and 2nd level user support for customers.
• Plan and execute confidential data room projects.
• Conduct web and in-house training for clients.

Skills

Customer support

Technical aptitude

Communication skills

Job description

department > Product Support Specialist (f/m/d/x)

• 1st and 2nd level user support for our French- and English-speaking customers via telephone, email, and chat, including technical inquiries related to applications, firewalls, etc.
• Planning and execution of confidential data room projects. Proactive check and follow-up during the project lifetime
• Onboarding & Training: Web and in-house trainings, ensuring customers have a comprehensive understanding of our products and services
• Document Management: Prepare and upload confidential documents, index and/or users. Administer and manage additional services, such as structuring, blacklining, and special reports
• Oversee the project's life cycle to ensure timely and high-quality delivery of information or help
• Collaborate closely with other departments, especially with the Sales Team and the Customer Success Manager on client management

Your Profile

• 2+ years of experience in a customer support role, preferably within a SaaS company. Project management experience would be an advantage
• Native-level or professional proficiency in French, and fluent command of English, both spoken and written
• Strong technical aptitude, with the ability to quickly learn new software and systems. Experience with firewalls and other related applications would be beneficial
• Excellent customer service skills, with a focus on providing prompt and effective support
• Strong communication skills, with the ability to convey complex information in a clear and concise manner
• Ability to work effectively as part of a team, providing support to colleagues as needed
• Private health insurance
• Company pension scheme
• Employee health initiatives
• 26 days of annual leave plus bank holidays
• Flexible working hours and mobile working
• Long service awards
• Special leave days
• Birthday treats
• After work events and annual company parties

Contact

At Drooms, we believe in hiring people who are forward thinkers, who are problem solvers and want to be more than just another employee. Will you be one of them? Apply now and we will see you on the other side!

Any questions? Feel free to contact us via [e-mail]

Please note: Candidates are encouraged to apply directly. We will not take into consideration requests or candidate profiles sent by third-party recruiters and headhunters.

I hereby confirm that I have read and understood the Data privacy statement on this page: Privacy Policy *