Senior Account Manager

Planet Paymet; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology provider in Greater London seeks a Senior Account Manager to manage relationships with strategic hotel customers in the French region. This role focuses on customer retention, account planning, and driving value through proactive engagement. The ideal candidate will be fluent in French and English, possess a strong background in hospitality operations, and have experience in strategic partnerships. A hybrid work model is embraced, requiring three days a week in the office.

Qualifications

• Fluency in French and English is essential.
• Strong understanding of hospitality technology is required.
• Proven experience in account management and customer retention.

Responsibilities

• Own and manage relationships with high-value hotel customers.
• Drive customer retention through value delivery and business reviews.
• Act as primary escalation point for strategic customer issues.
• Develop long-term account strategies aligned with customer goals.
• Identify and execute upsell and cross-sell opportunities.
• Lead renewal discussions and contract negotiations.
• Educate customers on software features and best practices.
• Build relationships across all levels within customer organizations.
• Provide feedback to product and marketing teams based on customer insights.

Skills

Fluent in French and English

Understanding of hotel operations

Customer-first mindset

Experience in strategic partnerships

Job description

**About Planet**Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.**Role overview**We are seeking a seasoned **Senior Account Manager** to manage and grow relationships with our most strategic hotel customers across the **French** region. This role is integral to our mission of delivering long-term value to our clients in the hospitality sector through our cutting-edge hospitality software solutions. **Who you are*** the ideal candidate will be fluent in **French and English*** with a strong understanding of hotel operations and hospitality technology* will bring a customer-first mindset focused on **retention, growth, and strategic partnership****What you will do*** **Strategic Account Management**: Own and manage relationships with a portfolio of high-value hotel customers in the CEE region.* **Retention & Value Delivery**: Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement.* **Customer Escalations**: Act as the primary escalation point for strategic customers; resolve issues swiftly in collaboration with support, product, and engineering teams.* **Account Planning**: Develop and maintain long-term account strategies aligned with customer goals and internal business objectives.* **Upsell & Cross-Sell**: Identify and execute on upsell and cross-sell opportunities by understanding evolving customer needs and aligning them with product offerings.* **Renewals & Pricing**: Lead renewal discussions, contract negotiations, and pricing strategy in collaboration with legal and finance teams.* **Product Education & Advocacy**: Educate customers on new features and best practices; act as a trusted advisor on the software’s strategic value.* **Stakeholder Management**: Build strong multi-level relationships (operational to executive) within customer organizations.* **Customer Insights**: Provide structured feedback to product and marketing teams based on customer insights and competitive intelligence.**Why Planet:**Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.At Planet, we embrace a hybrid work model, with three days a week in the office.Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.**Company Background**Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.