Customer Service Representative jobs in United Kingdom

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

We’re always looking for talented professionals. Please note: This is not an immediate opening. This listing is to gather a pool of candidates for future openings. By applying, you are being considered for future roles as they become available. If we find a match for our future hiring needs, we will reach out to you directly. We will keep your information on file and contact you should an opportunity arise.

As a key member of the Revenue Team, the Strategic Account Executive will be responsible for leading the sales strategy and driving growth for the Application Access Governance (AAG) product line with a focus on the SAP Ecosystem. AAG is an important product within our best‑in‑breed Converged Identity Platform. This individual contributor role will support the assigned regional sales teams by leading sales presentations, training, and developing strategies aimed at expanding the customer base and maximizing revenue. The ideal candidate will work closely with product, partners, product marketing, and sales teams to execute the go‑to‑market strategy, drive profitable subscription revenue growth, and contribute to the overall success of the business.

• Collaborate with internal stakeholders to craft and execute the overall sales strategy for the Converged Identity Platform, ensuring alignment with business objectives.
• Lead key sales conversations and presentations throughout the customer lifecycle, from prospecting to post‑sale, with a focus on maximizing revenue and ensuring customer success.
• Identify market trends, customer needs, and competitive dynamics to adjust sales strategies and drive growth.

• Drive profitable subscription revenue growth in alignment with the company’s strategic goals.
• Assess and improve current partnerships, working closely with partners to build strong relationships and optimize sales processes.
• Develop and implement short‑term and long‑term partner strategies to establish a predictable and highly metric‑driven revenue stream.

• Propose and implement necessary adjustments to optimize sales performance, ensuring the infrastructure can support growth toward higher ARR.
• Work with cross‑functional teams to refine sales processes, tools, and resources to facilitate business expansion and revenue acceleration.

• Train and enable field Sales Directors, Client Success Managers, and other customer‑facing teams on the Converged Identity Platform, including key business use cases, competitive landscape, and market drivers.
• Develop and deliver sales enablement content, training materials, and best practices to ensure alignment across sales teams.
• Foster a culture of continuous learning, ensuring teams are equipped to effectively sell and support the product offerings.

• Serve as the voice of the customer, ensuring that product development and marketing teams are aligned with customer needs and pain points.
• Collaborate closely with the product, product marketing, and sales teams to develop competitive positioning, increase market awareness, and improve product offerings.
• Act as a trusted advisor to customers, providing insights and recommendations based on industry knowledge and product expertise.

• Must be located in London/Paris or within commutable distance
• Proven experience in sales, ideally in the Application Access Governance or related technology space
• 4+ years of experience managing Segregation of Duties (highly preferred)
• Strong understanding of risk and controls and overall compliance with regulations such as GDPR, Sarbanes‑Oxley (highly preferred)
• Knowledge of the security model of key ERP, EHR, CRM applications such as SAP ECC, SAP S/4HANA, SAP BTP, Oracle EBS, Workday, EPIC, Salesforce, etc. (highly preferred)
• Demonstrated ability to lead complex sales strategies, drive revenue growth, and scale sales operations
• Strong understanding of subscription‑based business models and how to drive predictable, sustainable growth
• Excellent communication and presentation skills, with the ability to engage both internal stakeholders and external customers effectively
• Experience working with cross‑functional teams, including product, product marketing, and sales
• Ability to thrive in a fast‑paced, remote work environment and manage multiple priorities simultaneously
• Strong business acumen, with the ability to analyze market trends and competitor activities
• Ability to travel as needed (when applicable)

• Complete security & privacy literacy and awareness training during onboarding and annually thereafter
• Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as:
  • Data Classification, Retention & Handling Policy
  • Incident Response Policy/Procedures
  • Business Continuity/Disaster Recovery Policy/Procedures
  • Mobile Device Policy
  • Account Management Policy
  • Access Control Policy
  • Personnel Security Policy
  • Privacy Policy

If you are passionate about shaping the future of Identity & Intelligence solutions and driving strategic sales growth, we would love to hear from you. Apply now and join a collaborative, high‑performing team dedicated to delivering industry‑leading solutions.

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.