Customer Service Representative jobs in United Kingdom

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Vanta is growing quickly, we're profitable, and we're continually outpacing our growth targets while maintaining very strong NPS scores. Our Sales team is leading the charge in exceeding our revenue goals and growing our market share as the industry leader in compliance and security.

We're scaling our Startups Sales team with customer-focused Account Executives who will take ownership of their entire sales cycle and distinguish Vanta as best-in-class to prospects in a burgeoning competitive landscape.

This role will be based in our London office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday.

• Identify high-potential business verticals to develop and execute outbound strategies to engage them with Vanta.
• Manage the entire sales cycle, from initial contact to contract negotiation and closing, with a focus on expediting deals within a 30-day timeframe.
• Turn our inbound demand into closed-new business and happy Vanta customers.
• Manage our sales pipeline, improving and maturing our sales process and playbook.
• Define and communicate the specific benefits of Vanta appropriate for each customer, including making sales materials and demos.
• Collect insights from prospects for our product development process.

• Have 12+ months in a closing and quota-carrying role, while consistently exceeding monthly and quarterly sales targets.
• Be experienced in B2B SaaS, preferably in SMB with a focus on short deal cycles.
• Be fluent in German and English, with strong communication skills in both languages.
• Be highly empathetic to customers, with a proven track record of long-term customer retention.
• Possess the technical competency to understand Vanta’s software and build great relationships with highly technical prospects.
• Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up.

• Industry-competitive salary and equity
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)
• Health & wellness stipend
• Remote workspace stipend
• Commuter benefits for team members who attend the office
• Pension matching
• 25 days of PTO per year and unlimited sick time
• 8 company paid holidays
• Virtual team building activities, lunch and learns, and other company-wide events!

• Industry-competitive salary and equity
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)
• Health & wellness stipend
• Remote workspace, internet and mobile phone stipend
• Commuter benefits, including bike to work scheme and tax commuter ticket scheme
• Pension matching
• 11 company paid holidays plus 25 days of PTO per year
• Virtual team building activities, lunch and learns, and other company-wide events!

#LI-hybrid

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.