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UK & Ireland CX & Field Support Lead
Job summary
A leading technology firm is seeking a Country Support Manager for the UK & Ireland. This role involves leading a team of 10 professionals and ensuring exceptional service delivery and customer satisfaction. Responsibilities include monitoring KPIs, driving performance, and engaging with sales and channel partners. Candidates should have over 12 years of experience in service business management and strong communication and management skills. The position offers full-time employment with a travel requirement of 25%.
Qualifications
- Typically 12+ years in service business management.
- Established management background with high-level individual contributors.
- Must have financial expertise and strategic planning skills.
Responsibilities
- Lead an organization of 10 diverse professionals.
- Monitor performance metrics across all segments.
- Coordinate cross-functional teams to enhance customer satisfaction.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.