Strategic Telecom Key Account Manager

Freedom Fibre Limited.; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A telecommunications company in Manchester is seeking a Key Account Manager to develop and maintain relationships with strategically important customers. The role involves ensuring exceptional service quality and identifying strategic opportunities to enhance customer value. Ideal candidates should have account management experience in the utilities sector, excellent communication skills, and a results-oriented mindset.

Qualifications

• Proven experience in key account management within telecoms or utilities.
• Meticulous written, verbal, and presentation communication skills.
• Demonstrated flexibility and mobility in work.

Responsibilities

• Develop and maintain relationships with key customers.
• Coordinate service delivery and ensure customer satisfaction.
• Monitor SLAs and lead service reviews with customers.

Skills

Customer Service

Excellent communication

Problem-solving

Attention to detail

Results oriented

Ability to manage business metrics

Education

Customer Service training

ITIL Foundation

Six Sigma (Green Belt)

Tools

MS Office Suite

CRM platforms understanding

Job description

A telecommunications company in Manchester is seeking a Key Account Manager to develop and maintain relationships with strategically important customers. The role involves ensuring exceptional service quality and identifying strategic opportunities to enhance customer value. Ideal candidates should have account management experience in the utilities sector, excellent communication skills, and a results-oriented mindset.