Customer Service jobs in United Kingdom

LOCATION: Banbury, Oxfordshire, England

Date Posted: 8th December 2025

Sector: Brand& Account Management and Business Development

Job Type: Permanent

Reference: BAEC1225

Our Brand& business has almost 20 years’ experience creating merchandise collections for clients from all sectors. We offer an end‑to‑end service from design, production and quality control to supporting sales and marketing activity and distributing collections worldwide. With distinctive design and uncompromising production quality, we express each brand’s essence and personality across the range, rooted in motorsport as a subsidiary of Prodrive.

As an Ecommerce Coordinator, you will support the day‑to‑day operations of our online platforms, ensuring accurate product listings, smooth navigation, and a positive customer experience. This role is ideal for individuals looking to build a career in ecommerce while taking ownership of customer service and order management. You will play a pivotal role in shaping the digital presence of our brands, driving growth through strategic initiatives, and ensuring our platforms deliver an exceptional user experience. Your leadership in customer service and order management will directly influence revenue growth and customer satisfaction.

• Lead customer service for ecommerce: Respond to customer inquiries and concerns related to online orders, returns, and product information across multiple channels.
• Order management and processing: Oversee the full order lifecycle, liaise with the warehouse and fulfilment partners to ensure timely and accurate dispatch, resolve any issues, and keep customers informed.
• Assist with product content updates: Upload and maintain accurate product information, including descriptions, specifications, pricing, and images.
• Manage product categories and navigation to enhance user experience.
• Analyse website traffic, user behaviour, and feedback to identify areas for improvement in usability and customer journey.
• Collaborate with marketing and sales teams to support digital campaigns and promotions.
• Create targeted promotions and offers for different customer segments.
• Track KPIs such as conversion rates, customer acquisition costs, and customer lifetime value using web analytics and Excel tools (pivot tables, vlookups, etc.).
• Work with ecommerce specialists to maintain website functionality, troubleshoot technical issues, and implement updates.
• Attend meetings and present performance figures to the ecommerce team.
• Other duties as assigned.

• Strong customer service skills with the ability to respond quickly and professionally.
• Ability to manage multiple tasks and work both independently and as part of a team.
• Proficiency in MS Office Suite (Word, PowerPoint, Excel, Outlook).
• Detail‑oriented, proactive, and able to meet deadlines.
• Previous experience in retail or customer service is highly desirable.

• GCSEs or A‑levels required; Bachelor’s degree in marketing, business or a related field preferred.
• Basic knowledge of ecommerce platforms and MS Office Suite.
• Nice to have: Knowledge of automotive and motorsport industries.

• An attractive salary that grows with your ongoing development and impact.
• 25 days holiday plus a birthday day and the option to purchase extra days.
• Training opportunities for continuing professional development.
• Car and pension salary sacrifice schemes.
• Paid time off for volunteering.
• Consultations with our Fit 4 Life expert.
• Social events throughout the year.
• Exclusive company discounts.
• Life assurance.

At Prodrive we are committed to attracting and nurturing the best talent and creating an inclusive workplace. We value individual differences and diversity amongst all staff so that everyone has the widest opportunities to maximise their potential. We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately impact protected groups and which are not justified by the demands of the job. If you feel you are right for this role, we welcome your application.

By sharing your data with us, your information can be accessed by Prodrive.

What is GDPR? The General Data Protection Regulation is the successor of the data protection act for EU residents. These rules will be enforced from May 2018 and raise the bar on privacy standards for how businesses obtain, process and store your data.

Why do you have my data? We have your data because you have submitted your CV or a job application via a career microsite or through a social media campaign advert. You have ticked a box to confirm your consent for us using your data in this way.

How do you store my data? Your data is stored on our server and within our Applicant Tracking System, both of which are fully secure. We also use analytical tracking software to improve your user experience.

Can I delete or change my data? You may at any time request the right to be forgotten. Please contact us if you would like your details and associated records removed from our systems, and we will notify you once this has happened. If you wish to make changes to the data we hold about you, please get in touch and we will make the relevant changes for you.

How can I see what information you have about me? You have the right to access any data we hold about you. You may submit a request to access this data verbally, electronically or in hardcopy. All data you have supplied – such as your CV, application forms, and recruiter notes – will be made available to you free of charge. The system will log the event for audit purposes.

When submitting your personal information, you agree to Prodrive’s privacy policy which you can view here and agree that we may share your information for legitimate interests with our internal recruitment team and managers to fairly assess your suitability for the vacancy you are applying for or other roles you may be interested in. Your personal information will be stored on recruitment software used by Prodrive.

Prodrive will use your personal information to contact you throughout the recruitment process, give you updates on your application and consider you for alternative roles that may be suitable.

Prodrive will not pass your information onto any third parties without your consent and will use it internally for recruitment purposes only. We will keep your information for 12 months and thereafter it will be removed from our database. If you would like Prodrive to remove your personal information before the specified time, please contact HR@prodrive.com.