Food and Beverage Assistant

Coniston Hotel Ltd; Coniston Cold; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading hotel and spa destination in the United Kingdom is seeking a customer-focused individual to deliver exceptional service to guests. The role involves responding to food and drink orders, maintaining high service standards, and ensuring a welcoming environment. Candidates must be able to work weekends and possess a valid UK Driving Licence. The position offers a four-day work week and a range of employee benefits including meals on duty, annual leave, and development opportunities.

Benefits

Meals on Duty

Paid Breaks

28 days annual leave

NEST pension scheme

Employee Assistance Programme

Ongoing development opportunities

Gratuities and service charge

Preferential membership fees for our Spa

Discounts on Spa Treatments and Hotel Celebrations

Uniform provided

FREE on-site parking

Recommend a Friend Scheme

Qualifications

• Valid UK Driving Licence and own Vehicle to commute due to location and shift pattern.
• Able to work weekends.
• Previous experience of working front of house is desirable.

Responsibilities

• Responding to guest food and drink orders.
• Understanding menu content and promotional activities.
• Ensuring the service area is clean and well prepared.
• Managing the settlement of customer accounts.
• Answering customer queries politely.
• Maintaining high standards of customer service.

Skills

Customer service skills

Team player

Excellent interpersonal skills

Job description

All applicants must be able to provide evidence of their Right to Work in the UK.

4 day week - Thursday, Friday, Saturday and Sunday - 40 hours per week

Casual Weekend Work and part Time hours available

Employee Benefits - What we offer you

We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include:

• Meals on Duty
• Paid Breaks
• 28 days annual leave (including Bank Holidays), increasing with service - we value and celebrate long service.
• NEST pension scheme for all eligible employees.
• FREE Hospitality Action Employee Assistance Programme for all employees providing a range of specialist support services.
• Ongoing development, training and opportunities to progress.
• Gratuities and service charge paid on a monthly basis (up to £2,500.00 per annum)
• Regular rewards and recognition with monthly, annual and long service awards.
• Preferential membership fees for our award‑winning Nàdarra Spa.
• 20% discount for Spa Treatments (on the same day), 10% discount on Gift Shop & Spa Retail (excluding sale items), Food & Beverage and Hotel Celebrations (excluding weddings), as well as £75.00 Bedroom Rate (room only) for you or your family to enjoy.
• Uniform provided for guest‑facing roles.
• FREE on‑site parking.
• Recommend a Friend Scheme

Main Responsibilities

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Responding to guest food and drink orders in a timely and efficient manner.
• Understanding menu content, any menu changes and promotional activities.
• Ensuring the service area is clean, tidy and well prepared.
• Efficiently and accurately managing the settlement of customer accounts.
• Answering customer queries in a polite and helpful manner.
• Maintaining consistently high standards of customer service.
• Obtaining customer feedback cards.
• Ensuring all activities are conducted with due regard for personal health and safety and that of others.
• Ensuring all activities are conducted within the spirit of the staff code of conduct.
• Any other duties as directed.

Person Specification

Essential

• Valid UK Driving Licence and own Vehicle to commute due to location and shift pattern
• Able to work weekends

Desirable

• Previous experience of working front of house.
• Proven track record of being a team player.
• Passionate about providing great customer service.
• Excellent interpersonal skills.

About us

The Coniston Hotel Country Estate & Spa Country Estate & Spa is an award‑winning destination hotel near Skipton on the edge of the Yorkshire Dales. We are a family run, privately owned organisation founded in 1969 by the Bannister family, who are actively involved in the day‑to‑day running of the business. Over the past 50 years our 1,400 acre estate has gone from strength‑to‑strength and now boasts 70 bedrooms, two luxury self‑catering cottages, The View Restaurant, Macleod’s Bar & Lounge and a Five‑Bubble rated spa, as well as an array of on‑site activities such as clay pigeon shooting, Land Rover Experience, archery, fishing, e‑biking and walking.

The vast range of activities, combined with flexible function spaces, makes The Coniston a popular choice with corporates, attracting off‑site meetings and team building sessions from clients across the UK and abroad. We are also recognised as a leading wedding and private events venue in our region, with a tailor‑made offering from an intimate barn ceremony to a magnificent marquee reception, as well as a range of picture‑perfect outside locations.

We pride ourselves on delivering exceptional customer service and take great pleasure in building relationships with guests. Everyone that walks through our doors instantly becomes part of our story; and we feel privileged to be part of theirs too.