Billings Customer Service Advisor

JDR Group; Farsley; Hybrid; GBP 26,000; Full time

Job summary

A leading utilities provider is looking for a Billing Customer Service Advisor to join their award-winning contact centre. In this role, you'll respond to billing queries, update customer records, and assist vulnerable customers. The position offers a starting salary of £25,869 with a clear progression path, hybrid working after training, and various benefits including performance bonuses and well-being support. If you're ready to enhance your customer service career, we encourage you to apply.

Benefits

Annual performance-related bonus

Attractive pension scheme

25 days annual leave + bank holidays

Wellbeing support

Career development opportunities

Qualifications

• Minimum 6 months' experience in a customer service environment.
• Good Maths & English skills (GCSE Level 4 or equivalent).
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer billing queries across multiple channels.
• Update customer records accurately and efficiently.
• Identify and support vulnerable customers.

Skills

Excellent verbal and written communication skills

Strong IT skills and attention to detail

Emotional intelligence and empathy

Ability to work flexibly and adapt to change

Motivated and resilient

Education

GCSE Level 4 or equivalent in Maths & English

Job description

Billing Customer Service Advisor

Location: Bradford, Thornbury

Working Hours: Monday–Friday, 09:00–17:00 or 09:30-17:30, plus alternate Saturdays, 9:00–17:00

Salary: £25,869 per annum

Start Dates: 2nd February 2026

Are you passionate about delivering exceptional customer service? We're recruiting for a leading utilities provider's award‑winning contact centre, and we want to hear from you!

The Opportunity

Join a dynamic team as a Billing Customer Service Advisor, where you'll handle a variety of billing queries from customers. From taking payments and updating account details to explaining bills and resolving more complex queries, you'll play a key role in ensuring customers receive the best possible service.

Salary & Benefits

• Starting salary: £25,869, with a clear progression path up to £30,640
• Annual performance‑related bonus
• Attractive pension scheme (up to 10% company contribution)
• 25 days annual leave + bank holidays + 1 Wellness Day
• Hybrid working available (following initial training period)
• Free parking, on‑site facilities, and a range of flexible benefits
• Wellbeing support, recognition schemes, and social events
• Career development and progression opportunities

What You'll Do:

• Respond to customer billing queries across multiple channels, providing reassurance and first‑time resolution
• Update customer records accurately and efficiently
• Identify and support vulnerable customers, tailoring solutions to their needs
• Escalate complex queries appropriately to ensure speedy resolution
• Contribute to team performance and continuous improvement

What We're Looking For:

Essential

• Minimum 6 months' experience in a customer service environment
• Good Maths & English skills (GCSE Level 4 or equivalent) - Essential
• Excellent verbal and written communication skills
• Emotional intelligence and empathy
• Ability to work flexibly and adapt to change
• Strong IT skills and attention to detail
• Motivated, resilient, and able to work in a fast‑paced environment

Desirable

• Previous contact centre experience
• Negotiation and influencing skills
• Experience supporting or training colleagues

Additional Information:

• Successful candidates must be available for a 5‑week induction training programme (Monday–Friday, 9am–5pm) from the start date.
• Pre‑employment checks, including a Basic Disclosure Check, will be required.

Ready to take the next step in your customer service career? Apply now – we'd love to hear from you!

JDRCC

JDR is acting as an employment agency in relation to this vacancy.