Onboard Sales and Services

Stena Line Limited; Belfast; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading shipping company is seeking a Variable Onboard Sales and Services Assistant in Belfast. This dynamic role involves interacting with customers to deliver exceptional service across cabins, restaurants, and shops. Ideal candidates will have previous experience in hospitality or customer service, with a focus on teamwork and attention to detail. Applicants should be over 18 years old and possess a UK NI number. Join us for a fast-paced environment with great training opportunities and a variety of benefits, including travel concessions.

Benefits

Fantastic work-life balance

Concessionary travel on any route on the Irish Sea/North Sea

Company & life assurance scheme

Discounts on gym memberships

Wellbeing cash plan

Enhanced maternity and paternity pay

Cycle to work scheme

Employee Assistance Programme

Continuous training and development

Qualifications

• Experience working in hospitality, customer service, housekeeping or catering.
• Be willing to work away from home for up to two weeks at a time.
• Over 18 years old with a UK NI number and UK bank account.

Responsibilities

• Ensure cabins are cleaned thoroughly and in excellent condition prior to guests’ arrival.
• Deliver prompt and friendly service in restaurants.
• Work tills and handle customer requests in shops.
• Uphold corporate policies, ensuring safety and quality standards.

Skills

Hospitality experience

Customer service skills

Attention to detail

Job description

Variable Onboard Sales and Services Assistant – Belfast

Variable hours position based in Belfast within our Onboard Sales and Services department. Enjoy working closely with a diverse team passionate about exceptional customer service.

Key Responsibilities

• Cabins: Ensure cabins are cleaned thoroughly and in excellent condition prior to guests’ arrival.
• Restaurants: Deliver prompt and friendly service, clear tables, wash dishes as needed.
• Shops: Work tills, handle customer requests, keep shops clean, tidy and well‑stocked.
• Deliver exceptional customer service, meeting service standards and CSS goals.
• Ensure full compliance with company policies, including service standards and customer experience models.
• Oversee stock and cash control, minimise wastage, shrinkage, and fraud.
• Maintain merchandising plans across all locations.
• Uphold corporate policies, including safety, quality, and food safety standards.
• Represent the company with pride by adhering to uniform and personal presentation standards.
• Create a welcoming environment with a focus on ambience and overall vessel appearance.
• Address and resolve customer concerns promptly and professionally.
• Support operational tasks across various locations and departments as needed.
• Maintain cleanliness and presentation standards throughout the vessel, using specified materials and guidelines.
• Maximise sales and gross profit by aligning activities with KPI targets.

What you will experience

An exciting, friendly and fast‑paced working environment where no two days are ever the same. We pride ourselves on excellent training programmes and provide lots of opportunities to progress your career at Stena Line in many different areas of the business.

Benefits

• Fantastic work‑life balance>
• Concessionary travel on any route on the Irish Sea/North Sea
• Company & life assurance scheme
• Discounts on gym memberships, digital fitness subscriptions and equipment
• Wellbeing cash plan to claim back expenses for dental, eyesight testing, health screening and more
• Enhanced maternity and paternity pay
• Cycle to work scheme
• Employee Assistance Programme
• Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities

Who you are

You’re the kind of helpful and reliable person who goes above and beyond to ensure the safety and satisfaction of all guests. A warm, welcoming and fastidious individual who relishes working as part of a big team dedicated to delivering a memorable, world‑class service.

Requirements

• Experience working in hospitality, customer service, housekeeping or catering
• Be willing to work away from home for up to two weeks at a time
• Over 18 years old
• UK NI number and UK bank account

Application details

Interested? This variable hours position based in Belfast within our Onboard Sales and Services department. To apply, please register your profile and send in your CV in English by 23rd January. We are having an ongoing selection, so do not wait with your application. Please note that due to GDPR we do not accept applications via e‑mail or postal service.

About Stena Line

As a leader in sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 6,100 employees in our Stena Line family across Scandinavia, around the UK and the Baltics. Our purpose is to be a trusted link between people, places and societies.

Location

United Kingdom/Ireland, Belfast

Employment type

Variable

Last day of application

January 28, 2026