Customer Service Coordinator

Johnson Controls; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading building technologies company seeks a Customer Service Coordinator in Manchester to manage service visits and enhance customer satisfaction. This role involves scheduling subcontractor tasks, providing top-notch customer service, and liaising between various teams to ensure seamless operations. Successful candidates will possess strong communication skills, the ability to multi-task effectively, and experience in customer service. A background in planning or Salesforce is preferred, offering growth opportunities alongside a competitive salary and comprehensive benefits.

Benefits

Competitive salary

25 days annual leave plus Bank Holidays

Holiday Purchase Scheme

Pension plan

Life assurance

Employee assistance program

Referral scheme

Career development opportunities

Free onsite parking

Dress down Fridays

Qualifications

• Experience in customer service is a must.
• Ability to handle multiple applications effectively.
• Strong decision-making and problem-solving abilities.

Responsibilities

• Schedule maintenance and remedial work for subcontractors.
• Provide excellent customer service via phone and email.
• Work with various teams to ensure service completion.

Skills

Customer service skills

Outstanding written and verbal communication

Ability to multi-task

Computer proficiency

Attention to detail

Decision-making skills

Organizational skills

Tools

Salesforce

Job description

What you will do

We are looking for a Customer Service Coordinator to join our team in Newton Heath, Manchester. As a Customer Service Coordinator, you will be responsible for scheduling routine service visits and remedial work visits for subcontractors, dispatching callouts, completing subcontractor monthly work orders, fulfilling paperwork requests including chasing documentation, organising future dates, and closing work down, among other responsibilities.

What we offer

Competitive Salary: Reflecting your skills and experience

Generous Leave: 25 days annual leave plus Bank Holidays

Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave

Comprehensive Benefits:

• Pension plan (up to 7% employer match)
• Life assurance
• Employee assistance program
• Referral scheme

Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts

Career Development: Extensive growth and advancement opportunities

Free Onsite Parking: Hassle-free commuting

Dress Down Fridays: Casual attire to wrap up the week

How you will do it

• Schedule planned maintenance, remedial and reactive works for subcontractors
• Complete orders and send to subcontractors
• Work on multiple customer portals
• Liaise with teams to ensure visits are completed (nationals and local planners)
• Chase outstanding paperwork
• Provide first-class customer service via phone and email for planning and admin queries for internal and external customers
• Work with Service Managers to utilise engineers as productively as possible
• Work with other departments such as Sales, Billing, Facilities Management Helpdesk, and the subcontractor team to deliver a high level of customer service

What we look for

Required

• Customer service skills and experience
• Outstanding written and verbal skills
• Ability to multi-task and work well in a high-pressure environment
• Computer proficiency with the ability to handle multiple applications at once
• Strong sense of urgency, attention to detail, and follow-through
• Excellent decision-making and problem-solving skills
• Good organizational skills

Preferred

• Previous planning or scheduling experience in a service role
• Salesforce experience preferred