Customer Services Advisor Contact Centre

North East Ambition; Morpeth; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local government organization in Morpeth is seeking a Customer Service Advisor to assist individuals seeking help with various council services. This full-time role offers a hybrid working model, combining home and office environments, while ensuring staff wellbeing and providing comprehensive training. We need an enthusiastic and empathetic individual capable of building great rapport with customers. Outstanding benefits include annual leave, pension scheme, and a commitment to equal opportunities.

Benefits

26 days annual leave

Local Government Pension Scheme

Flexi scheme (up to 2 flexible leave days/month)

Qualifications

• Passionate about helping others and putting customers first.
• Ability to communicate effectively and build rapport with diverse individuals.
• Curiosity and patience in understanding customer needs.

Responsibilities

• Provide advice and assistance on various council services.
• Handle customer inquiries via telephone effectively.
• Work collaboratively within a team.

Skills

Enthusiastic

Good listener

Team player

Flexibility

Job description

CUSTOMER SERVICE ADVISOR - Contact Centre

We are looking for a Customer Service Advisor, 37 hours per week, permanent post based at County Hall, Morpeth.

The Role

Would you like a challenging and rewarding role with real opportunities to help people who visit, live and work in Northumberland? Do you get a buzz out of knowing that you have made a difference to someone's life? If so, we want to hear from you!

Who we are

• The Customer Experience team are the first point of contact for people who get in touch with the council. The team operates a telephone contact centre based at County Hall in Morpeth. Our Customer Service Advisors work in a hybrid way, working from home and in the office and are part of a tight-knit team supported by our team leaders.
• We are passionate about delivering accessible and easy services to everyone. Through meaningful conversations we will provide clear information and advice to our customers.
• We provide advice across a wide range of areas including housing, benefits, council tax, blue badges, concessionary travel, household waste, highways, planning and much, much more!
• We have a full training programme to get you up to speed and continued development opportunities.
• We are passionate about our staff and their wellbeing, we offer loads of resources, staff network groups and other support for our people to tap into.
• Sociable working hours shifts vary between the hours of 8am and 5pm Monday to Friday.

Who are we looking for?

• Someone who is enthusiastic, optimistic and passionate about helping people, who puts the customer at the heart of everything that they do.
• A good listener who can easily strike up a rapport with people and gain their trust.
• Someone who is curious and patient and will take the time to understand the person and offer solutions that may be provided by the council and our community partners.
• A good team player who works well with others.
• Someone who is flexible and happy to work in different locations throughout Northumberland
• A DBS check is required for the role.

Please note we will only be accepting completed applications for this role. No CVs will be considered.

For further information about the role please contact Sarah Carrick.

Email: [e-mail]

Northumberland County Council's (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.

Why choose us?

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)

Stay connected with us on social media to keep up to date with Northumberland County Council's latest job opportunities.

Facebook: NCC Jobs Group | LinkedIn: Northumberland County Council Jobs

Further information

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930