Customer Service Advisor

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Redhill; Hybrid; GBP 27,000; Full time

Job summary

A prominent community organization in Redhill is looking for passionate Customer Service Advisors to join their busy Contact Centre team. In this hybrid role, full training will be provided on-site for the first six months. The responsibilities include managing customer queries over calls and live chat, providing personalized solutions, and ensuring high service standards. The position offers a competitive salary of £26,161 along with comprehensive benefits including holiday allowances, a bonus, and a flexible benefits scheme.

Benefits

25 days holiday per annum, plus bank holidays

Annual bonus based on performance

Flexible benefit allowance of £500

Generous pension contributions

Employee assistance programme

Gym passes at a reduced rate

Local retail and high street discounts

Qualifications

• Experience in a similar customer service role is preferable.
• Strong team player capable of working in a fast-paced environment.
• Passion for delivering excellent customer experiences.

Responsibilities

• Answer a high volume of calls and interact with customers over live chat and email.
• Investigate customer queries and provide resolution on the first call.
• Ensure service meets high standards within agreed deadlines.

Skills

Excellent customer service experience

Excellent communication skills

Self-motivated and upbeat

Ability to maintain accuracy under pressure

Job description

Customer Service Advisor – Redhill, Surrey

We are looking for passionate Customer Service Advisors to join our very busy Contact Centre team in Redhill, Surrey. This is a hybrid position; you will be required to attend the office full time for the first 6 months. Full training is provided on site. Competitive salary of £26,161 per annum plus benefits.

Day-to-Day Responsibilities

• Answer a high volume of calls and interact with customers over live chat and email.
• Deal with customers day-to-day needs, complex queries and aim to provide resolution on that first call.
• Investigate customer queries, raise with relevant parties and escalating where needed.
• Ensure service and customer demand is met to a high standard and within an agreed turn-around time (SLA).
• Liaise closely with other teams to advocate on behalf of customers.
• Be empathetic to customers personal circumstances to understand their requirements and provide personalised solutions where possible.
• Be a digital communications expert, assisting customers digitally using their own device.

Qualifications & What Makes You Stand Out

• Excellent customer service experience.
• Self-motivated and upbeat with the necessary aim to achieve agreed objectives and engage with career and personal development offerings.
• Passion and dedication to deliver fantastic service and get the best outcome every time.
• Excellent communication skills with the ability to work effectively as part of a team.
• Ability to maintain high levels of accuracy whilst working to tight timeframes.

Shift Pattern & Hours

The department operates between the hours of 8am and 6pm. Week 1 – 08:00-15:00 (1-hour unpaid break) & Saturday 09:00-14:00…

… (Other weeks pattern). These hours equate to an average of a 35-hour week over a 4‑week period. Please note there is also a requirement to work 2 bank holidays per year.

Benefits

• Competitive salary of £26,161 per annum.
• 25 days holiday per annum, plus bank holidays.
• Annual bonus based on personal and company performance.
• £500 flexible benefit allowance.
• Generous pension contributions.
• Employee assistance programme.
• Sharesave scheme.
• Gym passes at a reduced rate for 3,000 gyms, leisure centres etc.
• Local retail and high street brands discounts.

Location & Training

Full training for this role will be provided on site at our Redhill office for the first 6 months. After this time, hybrid working will be available (with a minimum of 3 days a week in the office) as per the line managers discretion and dependant on the individuals work performance.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. Zero‑tolerance approach to discrimination, bullying, harassment or victimisation of any kind.

Next Steps

If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.

If this job opportunity is not suitable, then check out the other LGBT friendly jobs across UK!