Customer Service Administrator

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Stockport; On-site; GBP 26,000 - 28,000; Full time

Job summary

A well-respected community organization in Stockport is looking for a Customer Service Administrator to join their Apollo Blinds admin team. This role involves addressing customer queries and processing orders in a busy office environment. The ideal candidate will have strong communication skills and a desire to succeed while working independently and flexibly. Familiarity with SAP, Excel, and Word is highly desired. You'll receive training and support as you develop in this vibrant team.

Qualifications

• Excellent verbal communication skills for customer interactions.
• Ability to work independently and work well in a team environment.
• Flexible and able to handle a fast-paced environment.

Responsibilities

• Addressing customer queries via email or telephone.
• Processing and progressing orders with suppliers.
• Providing excellent customer service.

Skills

Customer Service Communication

Flexibility

Tenacity

Rapport Building

Tools

SAP

Excel

Word

Job description

Location: Stockport, Manchester, United Kingdom

Pay: 26424.84 to 27545.10

Highlighted points for this job

• Customer Service Administrator role within Apollo Blinds admin team
• Location: Stockport office
• Responsibilities include addressing customer queries and processing orders
• Training provided on products and processes
• Desired skills: SAP, Excel, and Word knowledge

Are you a fantastic communicator, with excellent customer service skills? Are you ready to take the next step in your career? If so, we want to hear from you! An exciting opportunity has arisen for a friendly, driven Customer Service Administrator to join our team.

This role is within our Branded Dealer division, specifically within our Apollo Blinds admin team at our Stockport office. These friendly & knowledgeable individuals love what they do! The team are passionate about working on their own initiative and being flexible in meeting the daily demands of a busy office, ultimately keeping our customers happy.

In this role, your responsibilities may vary from addressing customer queries via email or telephone to processing and progressing orders with our suppliers.

You will receive full training on our products and processes, and one on one support from your team manager and colleagues.

Are you the ideal candidate? Here is what we are looking for…

• A fantastic communicator when interacting with our customers on a daily basis via email.
• You will have the autonomy to succeed in your role, so tenacity is essential.
• You will be the first point of contact for our customers, so your friendly nature will enable you to effectively establish a rapport with our customers.
• Your flexible approach and ability to work in a fast-paced environment will complement the dynamics of our team and help to drive our service forward.
• The working knowledge of SAP, Excel and Word is also desirable.

You will thrive on the buzz this role brings and enjoy the benefits of working in an open and informative environment. We work to achievable targets, whilst simultaneously having fun, a quality that shines through in our consistently outstanding service results!

Hunter Douglas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues. If you require any reasonable adjustments to be made during the recruitment process, please do let us know and we will be happy to accommodate.

Everyone who applies will receive a response.

Please note: This position is with Apollo Blinds, not Hillarys Blinds.