Customer Care Representative jobs in United Kingdom

As our Commercial Sales Manager, you will manage the day-to-day activities to achieve greater efficiencies for the business and improve productivity within the teams while achieving the budgeted volume & contribution.

You will be leading a team of sales and office colleagues to ensure targets are achieved and excellent customer service is delivered. To be a successful Manager, you will be capable of identifying, proposing and delivering strategic business opportunities, as well as improving current performance in existing products and services.

• Competitive base salary plus 60% bonus opportunity
• Monday to Friday
• 33 days holiday including bank holidays with the option to buy more
• Top performers will win a weekend trip abroad!
• Quarterly rewards for top performing teams and individuals including event tickets, spa days and more!
• Sales Academy – ongoing training and development both internally and with external providers
• Clear progression pathway within the sales structure
• Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
• Incentive and company days out
• Extensive training opportunities with funded accredited courses
• Long service awards
• The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parking

• Maintaining strong relations with existing customers, identifying new customers and having a clear strategy to acquire them
• Working closely with the Sales Directors to explore other areas of sales leads to win new business through contracts
• Ensure that the pricing policy is understood and used to maximise margins
• Working closely with the sales team to facilitate the development of domestic, commercial & agricultural business
• Monitor sales to ensure that the depot has enough stock and purchases the stock at the right price, to maximise margins
• Ensure depot stocks are reconciled daily and records kept up to date and accurate, investigating any discrepancies
• Work closely with the central finance team in stock management
• Monitoring P&L’s monthly to ensure all sales, margins and overheads are in line with budget and challenge where they are unexpected
• Managing, coaching and mentoring both remote and depot-based sales teams, keeping them up to date and ensuring performance expectations are clearly communicated
• To manage, review and set targets for the sales teams and conduct weekly, monthly and annual reviews
• With support from HR, support with any office queries including appraisals, investigations and disciplinaries

• Previous experience in a similar role managing complex teams including sales is essential – industry experience is preferred, but not essential
• Committed, enthusiastic and energetic, the Manager will have the drive, initiative and focus required to succeed and motivate a team
• Approachable, friendly and excellent communication skills required to build strong relationships with your team, communicate expectations effectively & provide support and guidance
• Highly motivated self-starter able to juggle multiple priorities with differing urgency and deadlines
• Decisive leader with sound judgement and the ability to consider differing perspectives

NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!

Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Apply now

Competitive Base + 60% Bonus

Monday to Friday

Competitive (please see advert)