Senior Tech Account Manager - SaaS & E-Discovery SME

Relativity ODA LLC; United Kingdom; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading legal tech company in the United Kingdom is seeking a candidate for a technical role involving customer support and product enhancement. The ideal applicant will have over 5 years of technical experience with Relativity products, strong skills in SQL, and the ability to troubleshoot complex issues. Comprehensive benefits include health plans, parental leave, and training investment opportunities. Join to make a significant impact in the legal tech industry.

Benefits

Comprehensive health, dental, and vision plans

Parental leave for primary and secondary caregivers

Two week-long company breaks per year

Training investment program

Qualifications

• 5+ years of technical experience working with Relativity products in a customer-facing role.
• Proven experience with SQL and Windows platform, troubleshooting complex technical issues.
• Experience working in SaaS, IaaS, and/or Hybrid environments.

Responsibilities

• Develop a strong understanding of projects impacting your service area and minimize service impact.
• Lead technical success plans for customer experience with Relativity.
• Collaborate with cross-functional teams to enhance products for better customer experiences.

Skills

Technical customer support

SQL

Troubleshooting

Strong communication skills

Project management

Education

ITIL Certification

Relativity Certified Administrator

Job description

A leading legal tech company in the United Kingdom is seeking a candidate for a technical role involving customer support and product enhancement. The ideal applicant will have over 5 years of technical experience with Relativity products, strong skills in SQL, and the ability to troubleshoot complex issues. Comprehensive benefits include health plans, parental leave, and training investment opportunities. Join to make a significant impact in the legal tech industry.