Sales Team Manager

ZIGUP plc; Peterlee; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading provider of accident claims services in Peterlee is looking for an experienced Team Manager (Sales) to lead a motivated team. Responsibilities include conducting regular one-on-ones, training, and providing essential performance feedback. Ideal candidates will have at least 2 years of management experience in a contact centre. This role offers competitive salary, generous annual leave, and various other benefits like financial wellbeing services and community programs.

Benefits

24 days annual leave plus public holidays

Employer pension contributions of 3%

Free life assurance

Wellbeing services including 24/7 GP access

Colleague referral scheme with financial rewards

Vehicle-leasing schemes for colleagues

Financial wellbeing app for better pay control

Qualifications

• At least 2 years’ experience in a management role within a contact centre.
• Experience in motor insurance, accident management or claim handling environment is ideal.
• Ability to foster a professional culture where people feel involved and engaged.

Responsibilities

• Lead a team of sales advisors and conduct regular one-on-ones.
• Provide training and ongoing performance feedback.
• Act as a point of escalation for customer issues.

Skills

People management

Communication

Problem-solving

Time management

Organizational skills

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

Reference: DEC20258510

Expiry date: 2026-01-08 11:45:00.000

Location: Peterlee

Benefits: bonus and other company benefits

Team Manager (Sales)

Location: Bracken Hill Business Park, Peterlee, SR8 2RR
Salary: £28,567.85 - £33,749.56 depending on experience, plus monthly bonus
Contract: Permanent
Hours: 37.5 hours per week

Do you have a passion for leading a team? Do you enjoy working with motivated and engaged individuals? If so, then this may be the role for you!

This is an exciting opportunity for an ambitious and experienced individual to join one of the UK’s leading providers of bespoke accident claims and mobility services for motorists based at our contact centre in Peterlee.
As a Team Leader you will be responsible for leading a motivated and engaged team of sales advisors and you will achieve this through weekly 121s, training, on the job coaching, continual performance feedback and quality monitoring.
You will act as a second point of escalation for our diverse customer base, keeping customer satisfaction and communication at the heart of your decisions and behaviours in line with our values.

About you

• At least 2 years’ experience of working at a similar level of management within a contact centre environment.
• Display professionalism and have a pragmatic approach, with people at the heart of everything that you do, and your customer service ethos will guide you.
• Strong people manager and able to create a professional culture where people feel involved and engaged.
• Excellent time management skills and can work in a fast-paced environment.
• Excellent organisational, communication and problem-solving skills.
• Ideally, have experience in a motor insurance, accident management or claim handling environment.

Join us as a Sales Team Leader and enjoy some outstanding benefits …

• Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
• Pension - Employer contributions of 3%.
• Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
• Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
• Community & Culture - We foster a welcoming community that celebrates cultural events and holidays, making everyone feel part of our work family. Enjoy regular onsite visits from vendors, and free, secure parking for a hassle-free commute.
• Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About Us

You may not know the Auxillis name, but it is likely we have helped someone you know. We are the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.