Hybrid Customer Experience Specialist Automotive Support

Percepta, Llc; Basildon; Hybrid; GBP 28,000; Full time

Job summary

A customer service solutions company is looking for a Customer Experience Specialist in Basildon, UK. This role involves delivering exceptional support for a globally recognized automotive brand. You'll handle customer cases from start to finish, ensuring smooth resolutions while collaborating with various teams. The position offers a competitive salary of £27,275 along with an Annual Performance Bonus and a hybrid working model for flexibility, making it an exciting opportunity for individuals who enjoy problem-solving and customer interactions.

Benefits

22 days annual leave plus bank holidays

Company pension

Life Assurance 4 x annual salary

Private Medical and Insurance

Discounts on new vehicles

Employee Assistance Program

Cycle to work scheme

Qualifications

• Must have experience in customer service or a contact center.
• Ability to juggle multiple tasks and priorities under pressure.
• Tech savvy and comfortable with MS Office and email.

Responsibilities

• Deliver friendly customer experiences via various channels.
• Act as an expert on vehicle products and services.
• Liaise with internal teams to resolve issues.
• Document cases accurately in the CRM system.

Skills

Customer service experience

Multitasking

Tech savvy

Team collaboration

Tools

MS Office

CRM systems

Job description

A customer service solutions company is looking for a Customer Experience Specialist in Basildon, UK. This role involves delivering exceptional support for a globally recognized automotive brand. You'll handle customer cases from start to finish, ensuring smooth resolutions while collaborating with various teams. The position offers a competitive salary of £27,275 along with an Annual Performance Bonus and a hybrid working model for flexibility, making it an exciting opportunity for individuals who enjoy problem-solving and customer interactions.