Customer Care Manager jobs in United Kingdom

Senior Commercial Manager page is loaded## Senior Commercial Managerremote type: Home Basedlocations: England Remotetime type: Full timeposted on: Posted Todayjob requisition id: JR002158We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.**About you:**As a Senior Commercial Manager, you bring strong business acumen, a customer-centric mindset, and the confidence to present to all levels, including C-suite. You drive commercial, sales, and pipeline initiatives that support NRR and GRR, using adoption insights and strong analytical skills to identify new opportunities. You communicate customer requirements clearly, generate commercially sound ideas, and lead teams to deliver adoption-focused outcomes. You understand Access IP and comparable third-party products, build strong relationships, resolve challenges diplomatically, and respond quickly to customers. You draft clear, high-quality agreements, provide excellent service and technical expertise, stay ahead of cloud, SaaS, and data-retention requirements, and bring a proactive, detail-driven approach supported by strong Excel skills**Day-to-day you will:*** Collaborate with the leadership team of your assigned software company and division Board Members, participating in regular leadership meetings.* Develop and oversee commercial initiatives that align customer adoption with strategic objectives, supporting both NRR and GRR.* Lead the wider team to deliver adoption-led projects and ensure all commercial objectives are met.* Present confidently and persuasively to internal and external stakeholders, including large groups both in person and digitally.* Provide accurate forecasts within a 5% tolerance and attend customer meetings both online and onsite.* Identify improvements across adoption reporting and clearly communicate data requirements to support commercial outcomes.* Develop, own, and manage cross-functional programmes with Sales, Marketing, and Customer Success.* Take accountability for all targets linked to your assigned software company.* Attend an Access office at least two days per week to support collaboration, networking, and customer engagement.* Communicate clearly and concisely with customers, both verbally and in writing.**Your skills and experience:*** Collaborate with the leadership team of your assigned software company and division Board Members, participating in regular leadership meetings.* Develop and oversee commercial initiatives that align customer adoption with strategic objectives, supporting both NRR and GRR.* Lead the wider team to deliver adoption-led projects and ensure all commercial objectives are met.* Present confidently and persuasively to internal and external stakeholders, including large groups both in person and digitally.* Provide accurate forecasts within a 5% tolerance and attend customer meetings both online and onsite.* Identify improvements across adoption reporting and clearly communicate data requirements to support commercial outcomes.* Develop, own, and manage cross-functional programmes with Sales, Marketing, and Customer Success.* Take accountability for all targets linked to your assigned software company.* Attend an Access office at least two days per week to support collaboration, networking, and customer engagement.* Communicate clearly and concisely with customers, both verbally and in writing.The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.