UK SMB Customer Success Manager — Onboarding & First Value

Applied Intuition Inc.; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A transformative wellness company in Greater London is seeking an SMB Customer Success Representative to enhance customer onboarding and long-term success. The role requires handling commercial requests and ensuring customers reach important milestones quickly. Ideal candidates should have over 3 years in customer success and preferably experience in the wellness industry. Join a passionate team committed to making an impact on workplace wellness.

Benefits

Free Gold membership for onsite gyms

Health and dental insurance

Flexible work options

Minimum 25 days paid holiday

Qualifications

• 3+ years of experience in a high-volume customer success role.
• Experience in wellness or benefit sectors is ideal.
• Proven ability to manage a high volume of clients.

Responsibilities

• Own the onboarding experience for new customers.
• Ensure customers achieve 'first value' quickly.
• Manage reactive commercial requests.

Skills

Customer success experience

Communication skills

Commercial acumen

Adaptability

Job description

A transformative wellness company in Greater London is seeking an SMB Customer Success Representative to enhance customer onboarding and long-term success. The role requires handling commercial requests and ensuring customers reach important milestones quickly. Ideal candidates should have over 3 years in customer success and preferably experience in the wellness industry. Join a passionate team committed to making an impact on workplace wellness.