Reception Team Leader: Welcome Host & Client Care

Portico Corporate Reception Management Ltd; City of Edinburgh; On-site; GBP 33,000; Full time

Job summary

A corporate reception management company in Edinburgh is looking for a Reception Team Leader to oversee a busy welcome services team. This role demands excellent customer service skills and hands-on leadership. The ideal candidate should have supervisory experience, the ability to coach team members, and create a culture of excellence. The position offers a salary of £32,640 and includes great benefits such as holiday allowance and training opportunities.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Previous supervisory customer service experience is essential.
• Proven ability to engage with others to create rapport.
• Ability to handle multiple requests simultaneously.

Responsibilities

• Provide supervision and coaching to the welcome services team.
• Ensure the highest level of client care and personal service.
• Act as the first point of contact for team members.

Skills

Excellent communication skills

Attention to detail

Hands-on leadership skills

Proactive nature

Customer service experience

Job description

A corporate reception management company in Edinburgh is looking for a Reception Team Leader to oversee a busy welcome services team. This role demands excellent customer service skills and hands-on leadership. The ideal candidate should have supervisory experience, the ability to coach team members, and create a culture of excellence. The position offers a salary of £32,640 and includes great benefits such as holiday allowance and training opportunities.