Customer Care Assistant jobs in United Kingdom

Fuse Greater London, England, United Kingdom

Reporting to: Senior Account Director

Fuse is seeking an experienced, ambitious and motivated Senior Account Manager to join the Events & Live Experiences Team. This role will be working on one of our motorsport clients, taking on responsibility for developing and implementing world class events, hospitality programmes and brand experiences, at track and away from track. This role will be supported by junior team members and will be reporting to the Senior Account Director. This role requires a deep understanding of production, global event planning and management, VIP hospitality, and client servicing. Experience in Formula One is preferred.

• Act as a primary point of contact for the client, ensuring seamless communication and alignment on objectives and messaging
• Build strong relationships with key stakeholders, including other partners, rights holders, vendors, suppliers, partner agencies and internal teams
• Provide strategic recommendations to enhance the client’s presence and overall guest experience

• Oversee the planning and execution of VIP hospitality programmes at Grand Prix events globally, both at track and off track
• Work closely with suppliers, hospitality providers, rightsholders and race promoters to ensure premium experiences befitting the guests and clientele in attendance
• Overseeing and management of production and build of hospitality spaces and activations from brief and design through to build and delivery, ensuring brief is met and pulling through core client narrative and messaging to relevant touchpoints
• Working closely with the production supplier(s) to ensure client expectations are met and suite spaces are delivered in accordance with designs and within budget allocated
• Coordinate guest logistics as required, including travel, transportation, accommodation, pass and ticketing management and access
• Overseeing and regular check ins with ticketing and guest management system provider to ensure client and guest needs are met
• Ensure all hospitality activations align with the client’s brand and strategy
• Global travel and logistics management, including planning of shipments and management of transport and global travel

• Manage budgets, ensuring cost efficiency and accurate finance reporting
• Oversee contracts, invoices, and financial reconciliation with vendors and suppliers
• Seek cost saving measures and efficiencies for the client where possible
• Regular interaction and reporting to senior members of the team
• Manage team members, ensuring tasks are being completed efficiently and correctly whilst ensuring avoidance of any conflict and recommendation of solutions
• Ensure seamless delivery of all project elements within scope, budget and deadlines
• Pursue opportunities to grow business organically

• Oversee install and dismantle of suite spaces onsite, ensuring build schedule is maintained and all elements are fabricated according to the designs signed off by the client, keeping clients and internal team updated on progress throughout
• Lead on‑site event operations, ensuring flawless execution and troubleshooting any challenges
• Manage internal team, brand ambassadors and hospitality staff to deliver best in class experiences
• Management of VIP / celebrity guests including but not limited to, logistics, pass management, and security
• Work across multiple time zones and be available for global travel

• Track and report key metrics related to guest satisfaction, hospitality performance, and brand impact
• Provide post event analysis, insight, and recommendations for continuous improvement
• Present reports and debriefs to clients and internal stakeholders

• Experience in account management, event management, production and hospitality, ideally within sports marketing agencies or Formula One
• Experience working on global brands is preferred
• Proven track record in delivering high profile events and managing premium / VIP client experiences including production of event spaces / structures
• Excellent project management and multitasking skills, with the ability work under pressure
• Ability to anticipate problems / issues and suggest proactive resolutions to be put into place
• Strong budget management and negotiation skills, including use of Microsoft Excel
• Strong operations and logistics management skills, including, planning of shipments, management of transport and global travel
• Presentation skills (verbal and written), internally and to clients / suppliers, including use of Microsoft PowerPoint
• Exceptional client servicing and communication skills (verbal and written)
• Team management – management and coordination of junior team members
• Attention to detail and organisation
• Ability to work in a fast paced, high-pressure environment, including working across various time zones and international travel

You need to have the ability & willingness to work flexibly, usually in the London office, with occasional international travel, on‑site at events and some weekend work.

This is a full‑time role & you must be eligible to work in the UK.

Fuse job descriptions are not intended to be restrictive and are a guideline to the duties in this role.

We are committed to providing comprehensive training & development plans for all team members.

Culturally Connected, Seriously Effective. A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports. These connections make our clients more memorable - the key to unlocking effectiveness. Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement. Our work has won numerous awards, and the industry frequently recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes.

At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in‑person connections with the flexibility of remote working. Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at beyourbest@omnicommediagroup.com to let us know how we can support you.

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well‑represented.

We will process your personal data in accordance with our Recruitment Privacy Notice which is available on https://omnicommediagroup.com/recruitment-privacy-notices/.

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