Customer Care Assistant jobs in United Kingdom

# Key Account Manager - UK## Job IntroductionKey Account Manager – UKReporting to the Head of Global Tuition Provider Solutions (HoGTPS), The successful candidate will engage with our external client base composing of; Tuition Providers, Further Education Colleges, Apprenticeship Providers and Universities for BPP Learning Media (LM) and Professional Education (PE) Tuition Provider products, with a focus within the Accountancy sector to grow revenue in this part of the BPP business. You will also be required to engage with corporate clients to support BPP Professional Development (PD) product sales as directed. This is a real opportunity for the right candidate to work towards becoming a key member of the International 'Key Account Manager' team.It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:* Brilliantly, you can study any of BPP’s coursesfor free – be it a professional qualification or fulldegree.* We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your familyKey Responsibilities will include but are not limited to:1. Relationship of key BPP LM & PE Tuition provider product clients2. Relationship of key BPP PD clients3. Proactively recruit new clients for the above in the region4. Accountability and management of assigned revenue budget5. Be a brand ambassador across the region to ensure BPP maintains and grows its market share6. Report on and re-forecast monthly sales revenue to the HoGTPS and Finance7. Collaborate closely with the customer service teams to ensure a consistent and high-quality experience8. Maintain awareness of the competitive environments in which we operate and work closely with the HoGTPS to identify how to reduce/eliminate these risks and create a competitive advantage9. Developing a UK marketing plan and deliver strategies to ensure our portfolio addresses market needs with clear definition of returns10. Management of key clients within the region primarily ensuring they are happy with the current sales process11. Long-term thinking and approach of the business. Anticipating risk, identifying needs, finding solutions when needed12. Engaging in regular sales and relationship management meetings13. Attending client events / industry conferences to market and sell BPP LM and PE Tuition Provider products14. Perform other duties as are within the scope and spirit of the job purpose, the title of the post and its gradingSkills/Experience/Qualifications - Essential1. Experience and success in working with internal and external customers, partners, and stakeholders at senior levels within a variety of organisations and institutions2. Knowledge of the education sector and of professional education.3. A strong background and experience in building markets and developing revenue streams from an established base level.4. A proven track record of being an exceptional business operator, demonstrating success in planning, organising, staffing, leading, and measuring performance.5. Significant experience of effective relationship management, marketing, and sales at senior level.6. Working, influencing, and collaborating across teams internally7. Commercially focussed strategic thinker8. Proven ability to hit/exceed challenging sales targets9. Proven track record of operating and/or selling internationally in a B2B context10. A collaborative working style11. Outcome focused12. The ability to build sustainable relationships13. Proven business development successes14. Competent with Microsoft Office, Salesforce or similar15. Please note that this role will involve UK Nationwide travel to support in person client meetingsSkills, experience & qualifications required - Desirable1. A track-record of achieving or exceeding sales targets, preferably in a business-to-business, solution-based sales role2. Experience of engaging and influencing senior decision-makers at Education Colleges3. Exceptional relationship management skills4. Good commercial awareness and understanding of different business environments and priorities5. Demonstrates a thorough understanding of the UK FE and Professional Qualifications Landscape6. Consultative approach, with a natural desire to understand the client’s needs and work to find a solution that fits them bestThe interview process for this position will consist of the following stages:* The 1st stage interview will be a 30-minute chemistry call with a senior member of staff, and the 2nd stage interview will consist of a 60-minute competency-based interview with 2 Hiring ManagersPlease note that the successful candidate will be required to undergo a DBS checkBPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practicesBPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.### Key Account Manager - UK* **Salary** £42000 - £44000* **Frequency** Annual* **Job Reference** bppuniversity/TP/27080/1184* **Contract Type** Permanent* **Closing Date** 16 January, 2026* **Job Category** Sales* **Business Unit** International Education Solutions* **Location** Home Based, United Kingdom* **Posted on** 17 December, 2025