Aftersales Manager: Lead Service & Customer Excellence

Mesh-AI Limited; Carlisle; On-site; GBP 59,000 - 70,000; Full time

Job summary

A top automotive retailer in the United Kingdom seeks an ambitious Service Manager to lead their Aftersales team in Carlisle. You will play a crucial role in fostering customer service excellence and managing a high-performing department. The position requires prior experience in a premium automotive environment, strong leadership abilities, and the capability to monitor performance effectively. Competitive salary with extensive benefits including enhanced family leave and 24/7 GP access. This is an exciting opportunity to shape customer satisfaction and team dynamics.

Benefits

Competitive salary

Generous annual leave

Enhanced family leave

Techscheme for discounted technology

Eyecare vouchers

24/7 access to GP services

Dental insurance

Critical illness cover

Discounted gym memberships

Travel insurance

Home and technology vouchers

Exclusive retail discounts

Qualifications

• Prior experience in a premium automotive environment.
• Proven track record in transactional aftersales.
• Full UK driving licence required.

Responsibilities

• Provide guidance and training to Service team.
• Maximise customer satisfaction and deliver exceptional service.
• Monitor department performance against budget.
• Organise forecasts and reports timely.
• Manage Customer Satisfaction.

Skills

Customer service excellence

Team leadership

Performance monitoring

Communication

Job description

A top automotive retailer in the United Kingdom seeks an ambitious Service Manager to lead their Aftersales team in Carlisle. You will play a crucial role in fostering customer service excellence and managing a high-performing department. The position requires prior experience in a premium automotive environment, strong leadership abilities, and the capability to monitor performance effectively. Competitive salary with extensive benefits including enhanced family leave and 24/7 GP access. This is an exciting opportunity to shape customer satisfaction and team dynamics.