Customer Care Assistant jobs in United Kingdom

Account Manager page is loaded## Account Managerlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: V97128## **Here is what you need to know about the job:**We are BWM, a proud part of Li & Fung, a global leader with over 115 years of expertise in the design, development, and sourcing of consumer goods. Our strength lies in our comprehensive supply chain solutions that integrate product design, production management, quality control, and logistics. As a diverse group operating across various sectors of the retail market, we thrive by working collaboratively as one cohesive unit.**Overview:** The Account Manager will manage a portfolio of customers, some sports accounts, and various fashion accounts. This role requires taking full responsibility for end-to-end account management for certain customers, while collaborating closely and receiving support from the team lead on others.**Key Responsibilities:*** Manage full lifecycle responsibility for assigned customer accounts, ensuring excellent service delivery and business growth.* Collaborate with and support team members to manage shared accounts effectively.* Obtain detailed briefs from customers and accurately communicate these requirements to the design team.* Present design concepts and solutions back to clients, ensuring alignment with their expectations and objectives.* Oversee the entire process of sampling management, including coordinating production and quality checks.* Manage pricing strategies and negotiations in line with commercial targets and customer agreements.* Coordinate shipment schedules and logistics to ensure timely delivery to customers.**Key Relationships:*** Customers including sports, and fashion accounts* Internal design team* Logistics and shipping teams* Team lead and wider account management team**Skills and Attributes:*** Strong communication and presentation skills to effectively relay briefs and present concepts.* Excellent organizational and project management skills to manage end-to-end sampling, pricing, and shipments.* Customer-focused mindset with ability to build strong client relationships.* Collaborative and able to work both independently and as part of a team.**Qualifications & Experience:*** GCSE Mathematics & English (or equivalent).* Strong background in fashion, preferably within a similar industry.* Proven ability to manage projects confidently from conception through to successful completion.* Demonstrated lateral thinking to optimize processes and ensure timely, accurate delivery with a “right first time” focus.This role offers an excellent opportunity to develop expertise in customer account management across a dynamic range of sports and fashion accounts within a supportive team environment.#lffashion#miles## **If this sounds like you, Apply Now!**## **As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.**