Customer Care Advisor jobs in United Kingdom

TechEdge, a part of Kantar Media, is a leading global software house operating out of the UK, Denmark, Spain, Poland, the US, Australia and Singapore. Since our founding in 2000, we have grown rapidly to become the largest respondent-level media software provider in the industry, with a presence in over 70 markets across North and Latin America, Europe, the Middle East, Africa and Asia-Pacific.

Our software solutions enable broadcasters, streaming platforms, operators, media agencies and advertisers to gain comprehensive insights through advanced analysis of consumption patterns and advertising effectiveness across traditional TV, addressable formats, online media and beyond.

We proudly collaborate with global industry leaders such as Warner Bros. Discovery, Paramount, Disney, SKY, BBC, Comcast, Eurosport, Netflix, Amazon, Meta, comScore, Procter & Gamble, PepsiCo, Expedia and many others.

Job Title: TechEdge UK Senior Sales Manager

Location: London, Grays inn Road

Working Pattern: Full time/Permanent/Hybrid

* We welcome all applications from those with the legal right to live and work permanently in the UK, without requiring VISA sponsorship now or in the future.

TechEdge is seeking a senior and highly driven commercial manager to strengthen and grow our relationships with key UK clients while strategically driving revenue through upselling and cross selling our software solutions.

This role is ideal for someone who is passionate about cultivating long-term partnerships, understanding client needs and delivering tailored value propositions. As our UK-based Senior Sales Manager, you will be a primary point of contact for key accounts, responsible for safeguarding and deepening client relationships, ensuring ongoing satisfaction and strategically expanding our presence.

• Account management excellence: Maintain and enhance relationships with key clients, acting as a trusted advisor who understands their objectives and consistently delivers high-quality service.
• Revenue growth: Drive revenue by identifying upselling and cross-sell opportunities, using a consultative approach to showcase the full potential of TechEdge’s products and services.
• Client engagement: Engage clients through virtual and in-person meetings, delivering impactful product demonstrations and proactively recommending customized TechEdge solutions.
• Strategic selling: Develop and execute account strategies that maximize client retention and grow account revenue. Maintain a strong sales pipeline by prospecting within existing accounts and targeting new opportunities.
• Contract management: Lead all stages of the business development process, including generating leads, outreach, proposal preparation, presentation, closing sales and contract negotiation, tracked through our internal NB/CRM system.
• Collaborative approach: Work closely with the global research and sales teams, providing insights and strategies that benefit the wider organization, including our Kantar Media Business Team, and report directly to the Global Sales Director.

We are seeking an experienced and personable sales professional who excels at relationship management, strategic selling and navigating complex client needs.

• Passionate about delivering exceptional client experiences and solving client challenges.
• Motivated by achieving sales targets and growing account revenue through consultative, value-based selling.

• Able to thrive in a hybrid work setup, working independently and taking full ownership of clients, opportunities and contracts.
• Proactive and self-driven, with a strong growth mindset and the ability to move initiatives forward without extensive oversight.

• Comfortable working with complex, data-driven software solutions.
• Capable of translating technical capabilities into clear, compelling values for clients who may not be technically minded.

• Comfortable operating in a lean, entrepreneurial environment where everyone is a “doer”.
• Willing to manage the full sales process end-to-end, coordinating closely with internal teams to ensure seamless delivery and client satisfaction.

• Strong understanding of the media, broadcasting, measurement or ad-tech ecosystem.
• An established industry network that enables the candidate to hit the ground running.

• Outgoing, engaging and able to build rapport effortlessly with external stakeholders.
• Strong presentation, negotiation and interpersonal communication skills.

This role will involve occasional travel to meet clients and attend events, ensuring we stay connected and responsive to our clients' needs.

We offer an opportunity for international career development within a dynamic and rapidly growing company. Comprehensive training on TechEdge’s suite of software products will be provided as part of your onboarding.