Client Services Director

Lesniak Swann Ltd; Manchester; On-site; GBP 65,000 - 75,000; Full time

Job summary

A leading B2B agency is seeking a Client Services Director to lead commercial growth and manage client relationships. This senior, client-facing leadership role involves driving performance and developing account growth strategies. The right candidate will have significant experience in a similar role, a relevant degree, and strong commercial judgement. You'll work closely with the Client Operations Director, ensuring sustainable growth and valuable client partnerships. The role is crucial for the agency's strategic direction and future.

Qualifications

• Significant experience in a senior client services or commercial role, ideally within a B2B agency.
• Proven track record of driving profitable growth across complex client portfolios.
• Experience working with senior stakeholders and decision-makers.

Responsibilities

• Own commercial performance across the client portfolio.
• Set commercial expectations and growth targets for Account Managers.
• Identify and deliver account growth opportunities.
• Build and maintain senior client relationships.
• Lead commercial input into new business activity.

Skills

Strong commercial and financial judgement

Excellent relationship-building skills

Confident leading pitches and proposals

Ability to balance strategic thinking

Clear, persuasive communication

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Job description

• Salary: £65,000 to £75,000 dependent on experience.
  

Job Overview

Following continued growth and increasing demand from our core B2B sectors, we’re looking for an experienced Client Services Director to lead the commercial growth of our client portfolio.

This is a senior, client-facing leadership role with responsibility for commercial performance, account growth, senior client relationships, and proposition development. You’ll work closely with our Client Operations Director as part of a leadership pair, balancing commercial ambition with delivery reality, to ensure Lesniak Swann grows in a deliberate, sustainable way.

You’ll be trusted to set direction, spot opportunity, protect margin, and position the agency as a strategic partner to senior decision-makers across construction, engineering, technology and professional services.

Why This Role Matters

This role plays a critical part in shaping the future of the agency. By owning commercial clarity, client value creation, and market relevance, the Client Services Director ensures we grow where we’re strongest, retain the right clients, and continue to build long-term value for both clients and the business.

For the right person a place in the agency senior leadership team is also possible.

Key Responsibilities

• Own commercial performance across the client portfolio, including revenue growth, margin and profitability
• Set commercial expectations and growth targets for Account Managers, holding teams accountable in partnership with the Client Operations Director
• Identify and deliver account growth opportunities through upsell, expansion and strategic repositioning
• Build and maintain senior client relationships, positioning Lesniak Swann as a trusted strategic partner
• Lead commercial input into new business activity, including pitch strategy, pricing and scope definition
• Support smooth and effective commercial onboarding of new clients
• Shape and evolve the agency’s proposition and sector focus in collaboration with the Senior Leadership Team
• Represent the agency externally through thought leadership, networking and industry engagement
• Embed sector insight and market intelligence into commercial strategy to support future growth

Requirements

Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent senior-level experience).

Experience

• Significant experience in a senior client services, commercial or account leadership role, ideally within a B2B agency environment
• Proven track record of driving profitable growth across complex client portfolios
• Experience working with senior stakeholders and decision-makers
• Strong understanding of agency commercial models, pricing, retainers and scope management

Skills

• Strong commercial and financial judgement
• Excellent relationship-building and senior stakeholder management skills
• Confident leading pitches, proposals and commercial conversations
• Ability to balance strategic thinking with hands‑on leadership
• Clear, persuasive communication with credibility at senior level

Attributes

• Strategic, calm and deliberate in decision-making
• Commercially astute and opportunity-focused
• Comfortable with accountability and ownership
• Collaborative leadership style, able to work closely with operational leaders

To Apply

Please email [e-mail] outlining what you could bring to the role and what your favourite breakfast is.