Administrative Assistant jobs in United Kingdom

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Cygnet Hospital Maidstone is a 63 bed mental health facility for adults situated in the Kent Medical Campus in Maidstone.

We are seeking an experienced and driven Quality and Admin Manager to join our Leadership Team at Cygnet Hospital Maidstone on a 12 month fixed term contract to cover secondment.

This is a pivotal position, ensuring that the hospital maintains full compliance with CQC regulatory standards, Cygnet Group governance frameworks, and commissioner requirements. The post-holder will lead on internal quality assurance, audit, risk management, and policy implementation, ensuring that governance systems translate effectively into daily operational practice across all wards and departments.

• To ensure efficient leadership and oversight of the systems which promote effecting governance in the Hospital; in relation to Quality, compliance and administration
• Lead on local audit strategy, contract requirements and bed management across the hospital.
• To take a lead on and maintain effective systems to monitor and improve Quality in the Hospital.
• Maintain professional and effective relationships and positive engagement with key Stakeholders.

• Lead and coordinate the hospital’s Quality Assurance Framework, including scheduling, completing, and reporting on internal audits.
• With the Senior Management Team, oversee the Hospital OLAP and support with the completion of required actions and Governance meetings
• Track progress against local and corporate Key Performance Indicators (KPIs) — including incident reporting, and safeguarding compliance.
• Ensure all audit and improvement actions are completed, evidenced, and embedded into operational practice.

• Act as the hospital’s subject matter expert on CQC Fundamental Standards and associated regulatory requirements.
• Lead on mock inspections, self-assessments, and the hospital’s preparation for CQC, commissioner, or corporate inspections.

• Review and analyse DATIX incident data, identifying emerging trends, themes, and learning opportunities.

• Work closely with the leadership teams to promote a culture of safety, transparency, and accountability.
• Provide expert advice and practical support to staff and managers on all aspects of governance and compliance.
• Deliver or facilitate training and awareness sessions on quality standards, policy compliance, and audit outcomes.
• Liaise confidently with external stakeholders, including CQC inspectors, NHS commissioners, local authorities, advocates, and families.
• Line management of the Administration teams and Quality Team Assistants, ensuring appropriate support, management and compliance with job descriptions.
• Be responsible for aspects of the administration budget.

• Support the hospital in implementing continuous improvement projects based on audit and feedback findings.
• Lead on all Quality Network and Peer Reviews in the Hospital, ensuring wards are supported with all aspects of the visits and action plans are completed.

• Proven experience working within healthcare governance, quality assurance, or compliance (mental health or social care preferred).
• Comprehensive knowledge of the Mental Health Act 1983, revised in 2007.
• In‑depth understanding of CQC Fundamental Standards, Health & Social Care Act 2008, and NHS/commissioner frameworks.
• Excellent analytical, organisational, and report‑writing skills.
• Ability to influence, support, and challenge colleagues to maintain high standards.
• Strong interpersonal and communication skills, with confidence in presenting findings to varied audiences.
• Proficient in Microsoft Office applications and data management tools.
• Previous line management experience

• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• Pension scheme
• Company paid Life Assurance scheme
• Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks
• Health Cash Plan
• Subsidised meals on duty
• “Cycle to work” scheme & employee discount saving.

Please note: successful candidates will be required to undergo an enhanced DBS check.

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