Patient-Centric Receptionist (Mental Health)

Haringey GP Federation; Tees Valley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare organization in Tees Valley is seeking a dedicated Receptionist. This role involves compassionate interaction with patients and providing excellent customer service in a multi-professional team. Candidates should have essential qualifications in customer service and experience in a mental health setting is desirable. The position requires strong organisational and communication skills. Willingness to work flexible hours is a must.

Qualifications

• Experience of working or volunteering in a mental health environment is desirable.
• Must be able to follow defined procedures and demonstrate good customer service skills.
• High level of organisational and time management skills is essential.

Responsibilities

• Interact compassionately with patients and carers.
• Provide a comprehensive reception service for all patients and staff.
• Support on the Reception at multiple locations if required.

Skills

Customer service skills

Organisational skills

Communication

Empathy

Education

ITQ Level 2 or equivalent qualification

NVQ Level 2 in Customer Service

GCSE in Maths and English grade C or above

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A healthcare organization in Tees Valley is seeking a dedicated Receptionist. This role involves compassionate interaction with patients and providing excellent customer service in a multi-professional team. Candidates should have essential qualifications in customer service and experience in a mental health setting is desirable. The position requires strong organisational and communication skills. Willingness to work flexible hours is a must.