Host(ess)

Boutique Care Homes; Plymouth; On-site; GBP 10,000 - 40,000; Full time

Job summary

A family-run care provider in Plymouth is seeking a Host(ess) to create a welcoming dining environment for residents. In this role, you will ensure high-quality food and beverage service, adhere to dietary needs, and maintain a clean dining area. Ideal candidates will possess strong interpersonal skills, a positive work ethic, and knowledge of food hygiene. This position offers opportunities to make a meaningful impact on residents' lives and is integral to our dedicated team.

Benefits

Company pension

Free team lunches

Free on-site parking

Expert counselling support

Refer a friend incentive scheme

Blue Light Card discounts

BCH quarterly recognition awards

Long service awards

Qualifications

• Good people & relationship building skills.
• Positive work ethics.
• Ability to organise and prioritise workload.
• Ability to work using own initiative.
• Full working knowledge of Health & Safety.
• Basic Food Hygiene Level 2 or above.

Responsibilities

• Greet residents and guests with a friendly demeanour.
• Escort residents to tables and assist with seating.
• Take food and beverage orders accurately.
• Maintain a clean and organised dining area.
• Adhere to food safety and hygiene protocols.
• Communicate effectively with residents and families.

Skills

People & relationship building skills

Positive work ethics

Organisational skills

Ability to work using own initiative

Knowledge of Health & Safety

Basic Food Hygiene Level 2 or above

Job description

Location: Chartwell House Care Home, 26, Off Draco Drive

Join Our Team as a Host(ess) at Chartwell House Care Home by Boutique Care Homes!

Boutique Care Homes is a family-run care provider, we pride ourselves on providing compassionate care, with true family values, ensuring your loved one lives a fulfilled life, enjoying fresh, nutritious home-cooked food and a choice of activities and entertainment in their later life. Our team is dynamic and energetic, evolving with the times, ensuring safety and well-being come first, providing you peace of mind that your loved one is well cared for.

Company pension

Free team lunches

Free on-site parking

Free employee expert counselling & support from qualified advisors, 24 hours a day, 7 days a week

Refer a friend incentive scheme

Blue Light Card discounts

BCH quarterly recognition awards

Long service awards

Job Description

As a Host(ess) in our care home, you play a pivotal role in creating a warm, welcoming, and enjoyable dining environment for our residents. Your primary responsibility is to ensure a high quality of food and beverage service within the care home, with a focus on adhering to therapeutic diets, correct portioning of foods, and proper serving methods. By doing so, you contribute to providing an enticing dining experience that enhances the overall well-being of our residents.

Key Responsibilities

• Greet residents and guests with a friendly and welcoming demeanour.
• Escort residents to their tables and assist them with seating arrangements.
• Ensure that tables are set appropriately and are visually appealing.
• Take food and beverage orders from residents, ensuring accuracy and attention to special dietary requirements.
• Familiarise yourself with the dietary needs and restrictions of each resident.
• Ensure that meals are served in accordance with prescribed therapeutic diets and portion sizes.
• Maintain a clean and organised dining area, including clearing tables, sanitising surfaces, and resetting tables for the next meal service.
• Adhere to all food safety and hygiene protocols.
• Report any safety concerns or maintenance issues to the appropriate managers.
• Communicate effectively with residents and their families, addressing any concerns or requests promptly and professionally.
• Collaborate closely with kitchen team and other team members to ensure a smooth dining service.
• Having a ‘one team approach’ to activities and lifestyle whereby all team members from all departments get involved in delivering activities is what sets Boutique Care Homes apart from other providers. This is where we all make a difference, creating a fun, vibrant environment for residents and team alike making everybody’s role from a carer to kitchen assistant within the home much more varied and enjoyable.
• Develop and maintain positive relationships with all residents, family, visitors and colleagues.
• Dress as per company policy, immaculate at all times.
• Provide an outstanding level of customer service.
• Communicate resident concerns, needs and requests to relevant team.
• Liaise with the care team concerning any changes in a resident’s dietary habits, in particular where a resident refuses food.
• Complete any mandatory training specified during the induction and thereafter to ensure that you are competent to fulfil the responsibilities of your role.
• Attend team meetings and training sessions as required for the better performance of your duties.

Skills, Qualifications & Experience

• Good people & relationship building skills.
• Positive work ethics.
• Ability to organise and prioritise workload.
• Ability to work using own initiative.
• Full working knowledge of Health & Safety.
• Full working knowledge of Safe Food, Better Business Regulations.
• Basic Food Hygiene Level 2 or above

If you're ready to make a difference and help us make a positive impact on the lives of our residents, apply today by submitting your CV!