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Operational Change PMO Lead & Front‑Door Governance
Job summary
A leading financial services firm is seeking a Manager to lead operational change and governance. You will be responsible for managing change requests, conducting impact analysis, and ensuring alignment with strategic goals. This role offers the opportunity to work in a hybrid model from Stirling. The ideal candidate will have extensive experience in operational change governance, strong stakeholder engagement skills, and a proactive approach to managing risks and opportunities. Competitive benefits and flexible working options are available.
Benefits
Qualifications
- Proven experience in operational change governance and PMO leadership.
- Strong understanding of complaints handling and customer service operations.
- Experience managing governance forums and driving accountability.
Responsibilities
- Lead operational change front door and planning function.
- Conduct impact analysis to assess operational implications and risks.
- Ensure alignment of change requests with operational capacity and strategic goals.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.