Head of Operational Admin

Cornerstone; Horley; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading energy company is seeking a Head of Operational Administration in Horley. This full-time hybrid role requires a strategic leader to oversee a large team and drive operational excellence. Responsibilities include ensuring compliance, enhancing customer satisfaction, and leading innovation. Candidates should possess a strong background in process improvement and senior leadership within regulated environments. Competitive benefits package included, with a minimum of 3 days in office.

Benefits

Competitive pension scheme

Bonus Scheme

Private Medical Insurance

Enhanced maternity/paternity pay

Life assurance

Holiday Plus

Cycle2work Scheme

Qualifications

• Strong experience in process improvement across large infrastructure organisations.
• Proven experience in a senior leadership role within a complex, regulated environment.
• Exceptional strategic thinking and ability to translate vision into actionable plans.
• Strong financial acumen with experience managing multi-million-pound budgets.
• Advanced stakeholder engagement and influencing skills at executive and external levels.
• Deep understanding of regulatory frameworks, compliance requirements, and operational processes.
• Track record leading through change and driving cultural transformation.
• Knowledge of operational areas including Connections, Repex, Streetworks, and reinstatement (desirable).

Responsibilities

• Lead a large, complex function of approximately 50 professionals.
• Ensure operational excellence and regulatory compliance.
• Drive innovation and transformation within administrative operations.
• Champion continuous improvement and influence cross-functional priorities.

Skills

Process improvement

Strategic thinking

Financial acumen

Stakeholder engagement

Leadership during change

Education

Degree level qualification

Job description

Head ofOperationalAdmin

Horley - Personal Contract

Full Time| Hybrid – minimum 3 days in office

Competitive pension scheme – Bonus Scheme – Private Medical Insurance - Enhanced maternity/paternity pay – Life assurance – Holiday Plus – Cycle2work Scheme & more

REQ5386

We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here’s how you will contribute…

TheHeadof Operational Administration is a critical leadership role within SGN, accountable for shaping and delivering the strategic vision for administrative operations across Connections, and Replacement, whilst having responsibility for Streetworks and liabilities across all workstreams (including Emergency & Repair). This position will lead a large, complex function of approximately 50 professionals,ensureoperational excellence, regulatory and legislative compliance, and financial stewardship while driving innovation and transformation.

The role demands a visionary leader who can embed technology solutions, optimise processes, and deliver measurable improvements in efficiency, cost control, and customer experience. Acting as a key member of the Operational Support function within the COO directorate, the Head of Operational Admin will influence cross-functional priorities, champion continuous improvement, and ensure SGN meets its safety obligations, regulatory and legislative commitments, and customer satisfaction targets.

What you will need

• Degree level qualificationis desirable, with strong experience in process improvement across large infrastructure organisations.
• Proven experience in a senior leadership role within a complex, regulated environment.
• Exceptional strategic thinking and ability to translate vision into actionable plans.
• Strong financial acumen with experience managing multi-million-pound budgets.
• Advanced stakeholder engagement and influencing skills at executive and external levels.
• Deep understanding of regulatory frameworks, compliance requirements, and operational processes.
• Track record leading through change and driving cultural transformation.
• Knowledge of operational areas including Connections,Repex,Streetworks, and reinstatement (desirable).

Not sure you meet every requirement?

Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criterion. At SGN, we value diverse backgrounds, experiences and perspectives.

If this role interests you but you’re not sure you tick every box, we’d still love to hear from you. You might be just who we’re looking for – now or in the future.

Why SGN?

SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.

About us | Benefits | Diversity and inclusion

If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.