Management And Operations jobs in United Kingdom

Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity – innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. Ogilvy currently ranks as the #1 global agency network for creative excellence and effectiveness by WARC, signifying its ability to deliver creative solutions that drive unreasonable impact for clients and communities. Ogilvy is a WPP company (NYSE: WPP). For more information, visit Ogilvy.com, and follow us on LinkedIn, X, Instagram, and Facebook.

Delivery Director (Large Beauty Client)

Department: PR and Influence
Location: London (Sea Containers)
Contract type: Fixed-Term (12 months) Maternity Cover
Full Time/Part time: Full Time
Reporting into: Client Partner

We are looking for a Programme Director to oversee project management and operations across a significant influencer marketing experience. With a specialist focus in influencer marketing, this beauty account has been set up to service every element of the client’s influencer marketing business – from paid campaigns to gifting, across all divisions and brands.

Given the scale and scope of the business, solid skills and experience in project management fundamentals are a must (budgeting, planning, developing statements of work etc.) and managing operational success within an agency environment, including managing forecasting and resourcing. However, we are also after an individual with an appreciation and understanding of social media and influencer marketing, from the creative process, strategy, data through to the production - as well as the people skills to foster a collaborative and efficient team culture.

• We have recently implemented Wrike as our central project management platform. A significant part of this role will involve owning and administering the system, including supporting day-to-day use, training team members, and identifying opportunities to improve workflows and functionality.
• The successful candidate will be confident working with project management tools and comfortable acting as a systems champion — helping others adopt new processes and improving how the team uses the platform.
• Strong digital literacy and the ability to learn and optimise new systems quickly are essential.

• Oversee project delivery and operations across a large client team, supporting team with all commercial and resource management
• Support client teams to analyse and identify better ways of working, ensure processes are being followed and identify operational improvements
• Act as the central point of coordination across multiple working groups, ensuring projects progress in line with agreed timelines and priorities
• Lead regular working group meetings, including agenda setting, facilitation and clear follow-up of actions
• Maintain project trackers and documentation, ensuring actions, owners and deadlines are clearly recorded and communicated
• Provide structure and momentum across initiatives, supporting stakeholders to move from discussion to delivery.
• Provide ongoing maintenance, training for and enhancements to our central campaign management system
• Work in collaboration with Account Leads on creation, and updates to statements of work, staff plans and project budgets
• Working in partnership with the commercial accountant to achieve commercial targets - attend commercial meetings with client teams to ensure revenue forecasts, cap plans and resource needs are accurate
• Support account team and others to share our delivery process with clients and adhere to it
• Monitor budgets and work with the business to avoid overburns - Running weekly burn reports, providing analysis and support with servicing levels
• Resource Management to plan proactively including resource trackers and capacity plans across departments
• Provide regular training for the team on operational and finance processes
• Support team with financial administration such as raising POs, vendor creation and job number creation and working with Finance on issues relating to invoices / payments / budgets / vendors

• Strong interest in project management and operations management
• Demonstrate a proven experience of managing teams and delivering across a wide range of multi-channels, including influencer marketing
• Requires proven experience of working on a fast-paced account, ideally within the influencer marketing space
• Experience of having adapted a delivery process around client needs
• Experience working with multiple business systems and platforms, ideally including Wrike and Workday (or similar tools).
• Confident navigating, maintaining and improving system processes, with strong overall systems literacy. Strong organisation skills; responsive to colleagues for overall efficiency and effectiveness
• Ability to build strong relationships with peers, external clients, and suppliers, and can achieve results under challenging circumstances
• Ability to make sound commercial and financial decisions, quickly understand problems, propose solutions, and manage client situations
• Ability to stay calm under pressure and to have a focused and positive approach, and be self-motivated, self-driven and comfortable working independently if required
• Strong client service ethos, with a commitment to quality and the will to constantly drive improvements. Commitment to high standards of excellence and integrity
• Possess good business acumen and sound judgment. Must be able to be collaborative, supportive and adopt a team-based approach. Will be eager to provide insight and receive feedback
• An accomplished communicator who gains confidence of the business whilst being experienced at operating at all levels.
• Negotiates well, actively listens and makes compelling arguments. Can build strong relationships both with clients, peers, and business counterparts
• Negotiation skills - achieves the best possible outcome in every negotiation in which you take part. Anticipating, defusing, and resolving conflict between colleagues and clients
• Resource forecasting (across departments) – helps the company forecast resource requirements for the coming months by project
• Expert methodology selection - advanced knowledge and application of the company’s project delivery framework. Knowledge and application of industry best practice
• Knowledge of client methodology – the ability to deliver a project using a client\'s delivery methodology and reporting standards
• Presentation skills – the ability to contribute to and deliver considered, concise and relevant presentations to colleagues and clients.
• Knowledge of the company’s services offering and interdependencies - sound knowledge of all the company’s service offerings
• Knowledge of digital business platforms (e.g. project management and HR systems such as Wrike, Workday, Asana, Monday.com or similar).

• Stakeholder management - ability to successfully manage multiple suppliers, partners and clients to ensure the best outcome for both client and the company
• Budget and financial management - ability to set, monitor and deliver projects and tasks within agreed financial parameters. Ability to understand, interpret and report on all financial aspects of the role
• Mentoring - supports and encourages team members and colleagues across the wider business to manage their own learning

• Thinks strategically
• Inspires creativity and innovation - stimulates team creativity
• Drives results - holds self and others accountable to high performance standards
• Builds teams - proactively addresses performance issues and takes appropriate action
• Exhibits professional excellence - maintains composure under pressure
• Builds relationships - manages the needs of diverse stakeholders
• Communicates effectively - effectively persuades others to support ideas
• Champions change - builds commitment to change

• 25 days annual leave + 1 Volunteer Day
• Enhanced Maternity, Adoption and Shared Parental Leave
• We have a Flexible Working Model with core working hours: 10am – 4pm
• Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year
• Season Ticket Loan and Cycle to Work Scheme
• Life Assurance

At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.

We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.

Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.

Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at accommodations@ogilvy.com. Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.

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