Head of Operational Administration & Transformation

Cornerstone; Horley; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading energy company is seeking a Head of Operational Administration in Horley. This full-time hybrid role requires a strategic leader to oversee a large team and drive operational excellence. Responsibilities include ensuring compliance, enhancing customer satisfaction, and leading innovation. Candidates should possess a strong background in process improvement and senior leadership within regulated environments. Competitive benefits package included, with a minimum of 3 days in office.

Benefits

Competitive pension scheme

Bonus Scheme

Private Medical Insurance

Enhanced maternity/paternity pay

Life assurance

Holiday Plus

Cycle2work Scheme

Qualifications

• Strong experience in process improvement across large infrastructure organisations.
• Proven experience in a senior leadership role within a complex, regulated environment.
• Exceptional strategic thinking and ability to translate vision into actionable plans.
• Strong financial acumen with experience managing multi-million-pound budgets.
• Advanced stakeholder engagement and influencing skills at executive and external levels.
• Deep understanding of regulatory frameworks, compliance requirements, and operational processes.
• Track record leading through change and driving cultural transformation.
• Knowledge of operational areas including Connections, Repex, Streetworks, and reinstatement (desirable).

Responsibilities

• Lead a large, complex function of approximately 50 professionals.
• Ensure operational excellence and regulatory compliance.
• Drive innovation and transformation within administrative operations.
• Champion continuous improvement and influence cross-functional priorities.

Skills

Process improvement

Strategic thinking

Financial acumen

Stakeholder engagement

Leadership during change

Education

Degree level qualification

Job description

A leading energy company is seeking a Head of Operational Administration in Horley. This full-time hybrid role requires a strategic leader to oversee a large team and drive operational excellence. Responsibilities include ensuring compliance, enhancing customer satisfaction, and leading innovation. Candidates should possess a strong background in process improvement and senior leadership within regulated environments. Competitive benefits package included, with a minimum of 3 days in office.