Operational Change PMO Lead & Front‑Door Governance

M&G Plc; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services firm is seeking a Manager to lead operational change and governance. You will be responsible for managing change requests, conducting impact analysis, and ensuring alignment with strategic goals. This role offers the opportunity to work in a hybrid model from Stirling. The ideal candidate will have extensive experience in operational change governance, strong stakeholder engagement skills, and a proactive approach to managing risks and opportunities. Competitive benefits and flexible working options are available.

Benefits

Competitive pension scheme

38 days annual leave

Private Healthcare

Qualifications

• Proven experience in operational change governance and PMO leadership.
• Strong understanding of complaints handling and customer service operations.
• Experience managing governance forums and driving accountability.

Responsibilities

• Lead operational change front door and planning function.
• Conduct impact analysis to assess operational implications and risks.
• Ensure alignment of change requests with operational capacity and strategic goals.

Skills

Operational change governance

Stakeholder engagement

Impact analysis

Agile methodologies

Process improvement strategies

Education

Experience in financial services PMO leadership

Job description

A leading financial services firm is seeking a Manager to lead operational change and governance. You will be responsible for managing change requests, conducting impact analysis, and ensuring alignment with strategic goals. This role offers the opportunity to work in a hybrid model from Stirling. The ideal candidate will have extensive experience in operational change governance, strong stakeholder engagement skills, and a proactive approach to managing risks and opportunities. Competitive benefits and flexible working options are available.