Operational Change PMO Lead & Front‑Door Governance

M&G Plc; Stirling; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading financial services firm is seeking an Operational Change Lead to oversee the change management process. This role involves acting as the interface between customer operations and the wider business, ensuring changes are implemented effectively. The ideal candidate will have proven experience in operational change governance and impact analysis, excellent stakeholder engagement skills, and the ability to manage risks effectively. This position offers a hybrid work model in Stirling with competitive benefits including a leading pension scheme, generous annual leave, and family support policies.

Benefits

Pension scheme with employer contributions

38 days annual leave including bank holidays

Comprehensive parental leave policy

Private healthcare and critical illness cover

Qualifications

• Proven experience in operational change governance and PMO leadership within financial services.
• Strong understanding of complaints handling and customer service operations.
• Excellent communication skills with ability to influence senior levels.

Responsibilities

• Lead the operational change front door and planning function.
• Ensure customer insight informs prioritisation and that change is landed safely.
• Conduct impact analysis to assess operational implications and risks.

Skills

Operational change governance

Impact analysis

Stakeholder engagement

Process improvement

Agile methodologies

Job description

A leading financial services firm is seeking an Operational Change Lead to oversee the change management process. This role involves acting as the interface between customer operations and the wider business, ensuring changes are implemented effectively. The ideal candidate will have proven experience in operational change governance and impact analysis, excellent stakeholder engagement skills, and the ability to manage risks effectively. This position offers a hybrid work model in Stirling with competitive benefits including a leading pension scheme, generous annual leave, and family support policies.