Customer Support jobs in United Kingdom
Service Controller: Dispatch & Customer Care
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Service Controller: Dispatch & Customer Care
Job summary
A leading service provider in Wellingborough is seeking a Service Controller to manage customer breakdowns and support a team of field engineers. The ideal candidate will excel in communication and customer service, with strong decision-making skills and well-developed IT capabilities, particularly in Excel. This role plays a vital part in delivering exceptional on-site service and improving customer satisfaction. Flexibility and a team-oriented attitude are essential for success in this challenging role.
Qualifications
- Excellent communicator with first class customer handling skills.
- Experience working within a fast-paced customer service environment.
- Confident and pleasant telephone manner.
- Strong decision-making and prioritisation skills.
- Committed, self-driven, and a team player.
- Well-developed IT skills, especially with Excel.
Responsibilities
- Manage customer breakdowns and control service engineering team.
- Establish and maintain excellent customer contact standards.
- Support and communicate with the engineering team.
- Ensure outstanding service for both internal and external customers.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.