Pensions Rectifications Manager – 12-Month FTC | Hybrid

Lloyds Bank plc; City of Edinburgh; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

A leading financial services organization is seeking a Rectifications Manager to oversee customer treatment processes. This is a full-time hybrid role based in Edinburgh, offering a salary range of £59,850 to £66,500. The ideal candidate will have experience in the pensions marketplace and collaborating with high-performing teams. You will guide internal and external partners, develop future customer processes, and support multiple projects to enhance customer outcomes.

Benefits

Generous pension contribution up to 15%

Performance-related bonus

Share schemes including free shares

30 days’ holiday, with bank holidays on top

Qualifications

• Knowledge of Embark Pensions products would be highly desirable.
• Experience of working with high performing teams.
• Experience of collaborating with 3rd party suppliers.

Responsibilities

• Working to deliver on agreed customer treatment.
• Using knowledge to resolve complex customer journeys.
• Collaborating with partners on complex customer treatments.

Skills

Knowledge of Complex Pensions marketplace

Strong communication skills

Experience in rectification environments

Job description

A leading financial services organization is seeking a Rectifications Manager to oversee customer treatment processes. This is a full-time hybrid role based in Edinburgh, offering a salary range of £59,850 to £66,500. The ideal candidate will have experience in the pensions marketplace and collaborating with high-performing teams. You will guide internal and external partners, develop future customer processes, and support multiple projects to enhance customer outcomes.