Customer-Driven Team Leader for Store Success

Co-Operative Energy Ltd; Walsall; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail cooperative in Walsall is seeking a Team Leader to enhance customer experience and support store targets. Responsibilities include motivating team members, managing customer complaints professionally, and ensuring a fantastic store experience. Ideal candidates should be customer-focused, enthusiastic, and possess some supervisory experience, although not essential. We offer great employee discounts, annual leave, health programs, and more.

Benefits

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programs

Full Training and Accredited Development Plans

Enhanced Family Leave

Qualifications

• Customer-focused with excellent communication skills.
• Enthusiastic and resilient during demanding times.
• Prior experience in a supervisory role is desired but not essential.

Responsibilities

• Ensure customers have a fantastic store experience.
• Motivate and support the team by leading from the front.
• Handle customer complaints professionally.

Skills

Customer focused

Listen and communicate effectively

Enthusiastic

Resilient

Supervisory experience

Job description

A leading retail cooperative in Walsall is seeking a Team Leader to enhance customer experience and support store targets. Responsibilities include motivating team members, managing customer complaints professionally, and ensuring a fantastic store experience. Ideal candidates should be customer-focused, enthusiastic, and possess some supervisory experience, although not essential. We offer great employee discounts, annual leave, health programs, and more.