Service Coordinator: Customer Care & Operations

Sunbelt Rentals; Bridgwater; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading equipment rental company is seeking a Service Coordinator to support customer service and rental desk operations. The role involves effective communication with customers, control of repair administration, and various administrative tasks. Ideal candidates will have experience in customer service or administration, excellent communication skills, and proficiency in MS Office. This is an opportunity to work in a dynamic, operational environment with a focus on customer satisfaction and continuous improvement.

Benefits

Generous holiday allowance

Life assurance

Employee recognition awards

Excellent pension scheme

Qualifications

• Proven experience in an Administration/Customer Service role.
• Exceptional communication and relationship-building skills.
• Good level of computer literacy in MS Office.

Responsibilities

• Communicate with customers regarding breakdowns.
• Provide administrative support to rental operations.
• Control customer repair administration and collate breakdown information.

Skills

Customer service experience

Administration experience

Exceptional communication skills

Proficient in MS Office

Judgment and initiative

Team collaboration

Commitment to continuous improvement

Adaptability

Job description

A leading equipment rental company is seeking a Service Coordinator to support customer service and rental desk operations. The role involves effective communication with customers, control of repair administration, and various administrative tasks. Ideal candidates will have experience in customer service or administration, excellent communication skills, and proficiency in MS Office. This is an opportunity to work in a dynamic, operational environment with a focus on customer satisfaction and continuous improvement.