Customer Service jobs in United Kingdom
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Oxford Area School District-Pto, Inc.
Credit Controller (Maternity Cover)
Job summary
A UK company is seeking an experienced Credit Controller to manage a £2 million ledger with approximately 750–1000 customers. This role involves overseeing cash collections, processing payments, and resolving customer queries. Strong organisational and communication skills are essential, along with an attention to detail. The position offers a competitive salary and a monthly bonus scheme, all within a dynamic and supportive working environment.
Benefits
Qualifications
- Excellent organisational skills and attention to detail are essential.
- Ability to work independently while meeting team targets.
- Professional communication skills are necessary.
Responsibilities
- Manage all aspects of control for your ledger.
- Prioritise workload and ensure cash collection meets targets.
- Handle incoming customer calls and resolve queries as needed.
Skills
At JDP we’re experts in civils drainage and water management. For over 50 years we’ve been combining quality products, knowledgeable staff, dedicated delivery, a national branch network and technical assistance to be a one-stop shop for our customers. All this and focusing on excellent customer service is why we continue to succeed and grow. We also pride ourselves on being a great company to work for!
JDP are looking for an experienced Credit Controllerto join our established team on a maternity cover basis. This is a fantastic opportunity to work in a dynamic environment and play a key role in managing our credit control function.
You will be responsible for managing your own ledger with an approximate value of £2 million, covering 750–1000 customers. This role requires excellent organisational skills, attention to detail, and the ability to work independently while meeting individual and team targets.
- Manage all aspects of control for your ledger
- Prioritise workload and contact customers to ensure cash collection meets monthly targets
- Accurately allocate all incoming payments to customer accounts
- Communicate effectively with head office departments, branches nationwide & regional sales offices.
- Handle incoming customer calls and resolve queries or elevate as needed
- To resolve invoice queries and raise credit notes promptly
- Make informed credit limit decisions and manage stop lists for overdue accounts
- Troubleshoot recurring issues and implement solutions
- Maintain and update customer credit limits, including obtaining higher limits for key customers through our credit insurance provider
- Liaise with Solicitors on overdue debt
- Follow company procedures to escalation potential bad debts
What We’re Looking For
- Professional telephone manner and strong communication skills
- level of accuracy and attention to detail
- Knowledge of SAP Business Oneis advantageous but not essential
- Good understanding of customer operations and best practices in customer service
- Enjoy working in a growing UK company, proudly owned by a global group.
- Receive a competitive salary that reflects your skills and contributions.
- Benefit from a monthly bonus scheme that rewards your hard work and dedication.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.