Field Service Engineer - Hull

NoteMachine UK Ltd.; Hull and East Yorkshire; On-site; GBP 30,000 - 37,000; Full time

Job summary

A leading cash access provider in Hull is looking for a Field Service Engineer to join their team. This role involves performing maintenance on ATMs, providing excellent customer service, and collaborating with clients. The ideal candidate will have experience with electro-mechanical systems, be methodical in problem-solving, and possess a valid UK driving licence. With competitive salary and benefits, this is an exciting opportunity for those looking for career growth in a dynamic environment.

Benefits

Up to £1,000 onboarding bonus

Performance bonus

Company van for personal use

22 days holiday, rising to 23

Private healthcare and wellness benefits

Salary sacrifice pension scheme

4 x salary life insurance

Career growth opportunities

Qualifications

• Experience with electro-mechanical systems.
• Valid UK driving licence required.
• No bankruptcies or IVAs in the last 10 years.

Responsibilities

• Perform maintenance on ATMs including Triton, Wincor, and NCR machines.
• Collaborate with customers to resolve technical issues.
• Document all service transactions accurately.

Skills

Field Service Engineering experience

Problem-solving mindset

Customer service skills

Willingness to travel

Job description

4 on 4 off - Field Service Engineer - Hull

Location: Hull - Field Based
Salary: £36,419 Starting + Up To £1,000 Onboarding Bonus + Bonuses
Company: NoteMachine (A BRINK's Company)
Shifts: 4 Days On / 4 Days Off | 09:00 - 20:30

As a Field Engineer at NoteMachine - You will be a Key Player in the Future of Cash Access

Join us at NoteMachine and take your engineering career to the next level - with real rewards, real opportunities, and be a part of Brink's, a global leader within the industry.

Who Are We?

We're NoteMachine, one of Europe's top ATM providers - moving over £10 billion in cash annually, with over 14, 000, machines in our ATM network, covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access.

We're part of the global BRINK's network - operating in 100+ countries with 59,000+ employees - giving our team the opportunities which come from working within an international company, while staying agile and fast-moving to really make an impact every day.

The Opportunity

As we continue to expand and build our national engineering base, the lookout for a Field Service Engineer who's hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you're experienced with ATMs or skilled in electro-mechanical repair, if you're a sharp problem solving, solution finding, a master on the tools and great with customers, this role could be the perfect fit.

Standout Benefits & Perks

• Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
• Performance Bonus - you meet your calls and targets and you could be looking forward to receiving a discretionary additional bonus
• Company van, fuel, tools & fitted uniform provided - you can also use the van for personal use as long as you follow the HMRC guidelines.
• 4-on / 4-off shift pattern - providing you with consistency & work-life balance
• Full training and ongoing development
• 22 days holiday, rising to 23 days in the annual leave year after your first anniversary.
• Medicash private healthcare & wellness benefits
• Salary sacrifice pension scheme for higher take-home pay
• Life insurance - 4 x salary cover
• Company Sickness Policy (CSP)
• Group Income Protection Scheme - subject to qualifying criteria
• Strong career growth opportunities in a growing business

What You'll Do

• Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
• Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision.
• Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism
• Accurately document all service transactions and keep detailed records of any repairs or replacements performed
• Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development
• Conduct quality control checks to ensure that all repairs and replacements meet company standards

What You'll Need

• Field Service Engineering experience with electro-mechanical systems
• ATM experience is ideal but not essential
• A drive to deliver on your daily calls, and fix things right first time.
• A valid UK driving licence (max 6 active points)
• A methodical, problem-solving mindset
• Willingness to travel and work weekends/holidays on rotation
• No live or spent , IVAs, or bankruptcies in the last 10 years

If this sounds exciting to you, apply today if you think you have what it takes to be part of our dedicated global team.