Customer Service Account Executive

WestRock Company; Tewkesbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading packaging solutions provider in Tewkesbury is seeking an Order Processor to manage daily order requirements and ensure accurate processing for key customer accounts. The ideal candidate will have 2-3 years of customer service experience, preferably within a manufacturing environment. Responsibilities include maintaining customer specifications and following standard operating procedures. Proficiency in IT applications like Excel and a UK driving license are essential for this role.

Qualifications

• Experience of a manufacturing environment.
• Customer Service/account handling of 2-3 years minimum.
• Good knowledge of a packaging business/manufacturing process desirable.

Responsibilities

• Manage day-to-day order requirements and enquiries from customers.
• Establish and maintain customer specification files.
• Understand and follow Standard Operating Procedures for order processing.

Skills

Customer Service

Order Processing

IT Literacy (Excel, Word, Outlook)

Job description

JOB PURPOSE

To process the orders for key customer accounts as accurately as possible and also have the responsibility to ensure all jobs are checked according to the plan to ensure they can proceed into production without delay.

KEY ACCOUNTABILITIES

• Manage the day-to-day order requirements and enquiries from a specific range of customers, achieving effective workload prioritising and the timely and accurate processing of customer orders to meet customer lead-times.
• Establish and maintain customer specification files.
• Understand and follow Standard Operating Procedures for order processing and customer communication.
• Contribute to achieving individual account and departmental objectives.
• Verify the application of correct customer prices to orders.
• Processing orders
• Assist in the updating of order information post-production, as part of the team responsibility to ensure the accuracy of product specifications.
• Carrying out VWT checks along with making updates to VWT / jobs or estimating, that relate to any technical aspects of the order
• Input ideas and help to implement specific projects including cost saving and margin improvement initiatives, within the appropriate area of influence.
• Support team resource needs during holiday periods, showing flexibility to assist with other accounts.
• Support colleagues in training and continuous improvement activities.
• Stock allocation maintaining a last in first out process.

KNOWLEDGE, SKILLS, EXPERIENCE

• Experience of a manufacturing environment.
• Customer Service / account handling of c.2-3 years min.
• Experience of networking across a multi-site organisation
• Good knowledge of a packaging business/manufacturing process desirable.
• IT literate to intermediate level on Excel, Word, Outlook.
• UK driving license.