Onsite IT Support Engineer (Early Career) - East Midlands

RPS; Remote; GBP 30,000 - 40,000; Full time

Job summary

A global engineering firm is seeking an IT Support Engineer for onsite support in Newark on Trent or Mansfield. The role involves providing technical assistance across multiple offices, managing IT systems, and contributing to project initiatives. Ideal candidates will possess excellent communication skills, attention to detail, and experience in IT support. This is a great opportunity for early-career professionals looking for standalone responsibility and career growth within a collaborative team environment.

Benefits

Comprehensive and market-competitive benefits

Flexibility towards work/life balance

Learning and development opportunities

Qualifications

• Clear, concise, and friendly manner essential for 1st line support.
• Good attention to detail in identifying potential system issues.
• Experience in IT support or service desk role required.
• Full driving license required.

Responsibilities

• Provide onsite support to designated offices.
• Diagnose and fix hardware, software, and network problems.
• Manage and deliver site-related projects and initiatives.
• Actively contribute to problem management and knowledge transfer.

Skills

Communication skills

Attention to detail

Customer service skills

Independent and teamwork abilities

Ability to work under pressure

Tools

Windows operating systems

Team Viewer

SCCM

Active Directory

ITSM Ticket Management Tools

Job description

Tetra Tech is seeking an IT Support Engineer to support our team onsite in Newark on Trent or Mansfield. We have flexible working opportunities, including part time roles, to ensure a balance of family and working life.

This role is an onsite office‑based position. You will provide support across our five offices (Newark, Mansfield, Derby, Nottingham and Leicester) and there will be approximately 25% travel. A full driving licence is required.

This role will be a standalone IT role for our offices. You will be part of a larger IT team of 20 people in the UK, with support, career advancement and team collaboration available to you. It is a great opportunity for someone at the early stages of their career looking to take a next step to a role with standalone responsibility.

Your Role

• Providing onsite support to assigned offices, working with business stakeholders to proactively improve IT systems and support.
• Diagnose and fix hardware, software, and network problems for users.
• Manage and deliver site‑related projects, initiatives, and office moves.
• Service desk escalation point for assigned offices.
• Contribute to projects as required relating to new technologies or office requirements.
• Prioritise the workload and communicate well with colleagues on agreed deadlines.
• Resolve tickets that are escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices.
• Actively contribute to problem management and knowledge transfer.
• Work closely with the Service Desk to feedback on support calls and ongoing issues and manage their resolution within the Service Level Agreement.
• Liaise with and update users on the progress and resolution of their issues.
• Proactively identify repetitive work and report this back to the line manager with possible solutions for automation or improved efficiencies.

Qualifications

• A clear, concise and friendly people manner is essential as you will be in person 1st line support.
• Good attention to detail – identifying small issues that could lead to larger system issues.
• Excellent communication and customer service skills.
• Experience in working independently and as part of a team.
• Ability to work under pressure and prioritise own workload effectively in the context of conflicting priorities and work on own initiative.
• Experience in service desk or IT support role.
• Good knowledge of Windows operating systems.
• Full driving licence.
• Experience with Team Viewer, SCCM, Active Directory, Asure or ITSM Ticket Management Tools would be advantageous.

Why Tetra Tech

Tetra Tech combines the resources of a global, multibillion‑dollar company with local, client‑focused delivery in 550 locations around the world. Our reputation rests on the technical expertise and talent of more than 25,000 employees who are working together to provide smart, scalable solutions for challenging projects. Tetra Tech is committed to improving the lives of 1 billion people by 2030. Our 1 Billion People Challenge recognizes that Tetra Tech’s greatest impact on the world is through the 100,000 projects our scientists, engineers, and technical specialists perform each year in more than 100 countries.

Life At Tetra Tech

• Comprehensive and market‑competitive benefits.
• Flexibility and company‑wide commitment to work/life balance.
• Collaborative team atmosphere that values the contributions of all employees.
• Learning and development opportunities for ongoing professional growth.

Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:
LinkedIn: @TetraTechCareers
X (Twitter): @TetraTechJobs

Tetra Tech is proud to be an Equal Opportunity Employer. Throughout our history, the company has prioritised equitable inclusion of all people. All qualified candidates will be considered without regard to race, colour, religion, national origin, military status, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We invite applications from all interested parties.

Recruitment Agencies

We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list; any submitted will be taken as a gift. Please refer to the careers page on our website if you require any further information.