Public Sector and Government Service Desk Analyst Norwich view this job

Hammond Clarke Limited; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK-based tech service provider is seeking a Service Desk Analyst for a 3-month contract in Norwich. The successful candidate will be the first point of contact for users on the Official platform, providing IT support for both Windows and MacOS devices. Responsibilities include processing service requests, managing hardware devices, and ensuring high standards of customer service. Ideal candidates will have experience in a Service Desk environment and strong problem-solving skills. Competitive day rate at £340 offered.

Qualifications

• Passion for providing high levels of customer service.
• Experience of working in a Service Desk environment.
• Strong problem-solving skills.

Responsibilities

• Provide first and second line support for IT-related issues.
• Process service requests efficiently.
• Maintain and support hardware devices.

Skills

Customer service

Service Desk experience

Problem-solving

Job description

Contract: 3 Months

Day Rate : £340

Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform – supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate.

Main Responsibilities

• Be the face of Live Service providing first and second line support for all IT related issues, interacting with a diverse user base.
• Process service requests.
• Rotate between phone and IT portal ticket support and user facing assistance at Tech Hubs.
• Build, manage, support, asset track and maintain all associated hardware devices.
• Track all incidents and service requests, prioritise as necessary and resolve within agreed timescales.
• Create, issue and manage/maintain corporate accounts for joiners/leavers.
• Work collaboratively across the Technology pillar and wider IT Team, ensuring internal processes are delivered efficiently and reviewed and updated as necessary.

Skills & Experience

It’s essential that you have:

• A passion for providing high levels of customer service.
• Experience of working in a Service Desk environment.
• A problem solver.