5-Star SaaS Customer Success Executive

Dubizzle Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology company in the United Kingdom is seeking a passionate Customer Service Executive to join their Customer Happiness team. In this role, you will manage customer enquiries across various channels, ensuring a top-notch experience for users. Responsibilities include addressing queries, improving customer support processes, and collaborating with different departments. The ideal candidate should have at least 2 years of experience in customer support, preferably in a SaaS or tech environment, along with excellent communication skills and a passion for customer advocacy.

Benefits

Competitive Salary

Your choice of computer hardware

Annual training and conference budget

Regular team days out

Qualifications

• Minimum 2+ years’ experience in customer support, ideally in a SaaS or tech environment.
• Experience supporting a consumer mobile app is a strong advantage.
• Excellent written and verbal communication skills.

Responsibilities

• Manage user enquiries across various channels including live chat and email.
• Take ownership of issues and see them through to resolution.
• Identify opportunities for improving user experience.

Skills

Customer support experience

Problem-solving ability

Friendly communicator

Data literacy

Understanding of web technologies

Tools

MS Office

Google tools

Job description

A technology company in the United Kingdom is seeking a passionate Customer Service Executive to join their Customer Happiness team. In this role, you will manage customer enquiries across various channels, ensuring a top-notch experience for users. Responsibilities include addressing queries, improving customer support processes, and collaborating with different departments. The ideal candidate should have at least 2 years of experience in customer support, preferably in a SaaS or tech environment, along with excellent communication skills and a passion for customer advocacy.