Customer Success Manager Customer Success Manager · Portsmouth

Lead Forensics Group; Portsmouth; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A dynamic SaaS company in Portsmouth is seeking an Account Manager to strengthen client relationships and drive retention. Responsibilities include resolving client issues and upselling services, supported by comprehensive training and excellent team incentives. Ideal candidates have 2-3 years in a sales or account management role and excel in communication and negotiation. The position promises a competitive salary, progression opportunities, and various employee benefits including hybrid working and enhanced sick pay.

Benefits

Clear progression plan

World class training

Team incentives

Commission scheme

Enhanced sick pay

Pension scheme

25 days holiday plus bank holidays

Free parking

Onsite gym

Employee assistance programme

Qualifications

• At least 2-3 years of experience in Account Management or Customer Success.
• Experience interacting with Director Level individuals.
• Self-starter with a passion for meeting targets.

Responsibilities

• Build and maintain strong client relationships.
• Identify and resolve client issues.
• Contribute to revenue growth through upselling contracts.
• Negotiate contract renewals and expansion proposals.
• Work towards weekly KPIs and monthly targets.

Skills

Client relationship management

Communication skills

Negotiation skills

Problem solving

Sales strategies

Tools

CRM systems

Job description

Account Manager (Customer Success Manager)

(Portsmouth, UK) Hybrid/Office based.

Working Hours - 8.30-5.30pm Monday-Friday

Salary – £30,000- £40,000 with an OTE of £65,000.

Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting‑edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention.

To be considered for this role, you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success.

In this role, you will be:

• Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes.
• Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if required.
• Contributing to revenue growth by upselling/uplifting client contracts.
• Negotiating contract renewals and expansion proposals.
• Identifying further use cases to increase value and liaise regularly to develop strategies.
• Work towards weekly KPI’s and monthly targets; both individually and as a team.

What we offer you:

• Clear progression plan – 6 monthly salary reviews giving you the opportunity to promote and increase your earnings.
• World class training – A three week long onboarding process designed to help you learn our software and processes, and continued personal development thereafter.
• Team Incentives – recent trips include Vegas, Croatia, Rhodes and more for top performers.
• Regular company socials
• Commission scheme
• Enhanced Sick Pay, Maternity and Paternity pay.
• Pension scheme with employer contributions
• 25 days holiday plus bank holidays
• Free parking + onsite gym
• Employee assistance programme
• Hybrid working

Here’s what you’ll need for success:

• At least 2-3 years of experience within a Sales/Account Management or Customer Success Background
• Experience in using CRM systems
• A confident personality/Great Communication Skills
• Experience interacting with Director Level individuals
• Strategic thinker with problem solving skills
• Confident & Tenacious
• Self-Starter with a passion for delivering & meeting targets
• Strong negotiating skills

This role will require travel to our Portsmouth Office 3 days a week. If you feel you meet the skills listed above we would love to hear from you!

Job Type: Full-Time, Monday - Friday

#SaaS #B2B #CSM #Account Manager #Business Account #Customer Service

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