Sales Negotiator (full time)

HarperCrewe Ltd; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing company in the UK is seeking a Customer Experience Coordinator to deliver exceptional service throughout the home purchasing journey. The ideal candidate will have sales experience in the housing industry, exceptional customer skills, and a valid driving license. This full-time position requires weekend and bank holiday work to ensure customer satisfaction and achieve sales targets. Candidates will be responsible for managing customer interactions and supporting sales processes effectively.

Qualifications

• Sales experience in the housing industry.
• High levels of self-management.
• Exceptional customer service skills & sales excellence.
• Full driving license and ownership of a car.

Responsibilities

• Take ownership of customer experience from inquiry to completion.
• Promote the use of company-recommended mortgage brokers.
• Complete administrative duties in line with company policies.
• Identify and engage prospective purchasers to meet sales objectives.
• Conduct home demonstrations and inspections for new owners.
• Ensure health and safety compliance for all stakeholders.

Skills

Sales experience in the housing industry

Exceptional customer service skills

High levels of self-management

Job description

Location: Gloucestershire, Worcestershire, Northamptonshire and Bedfordshire

Company: HarperCrewe

Full time: 40 hrs per week on a 7 day rota.

Job Summary

To take ownership of delivering a first-class customer experience to all stakeholders involved in the purchase of a new home from HarperCrewe, while ensuring sales targets are achieved or exceeded and business profitability is maximised.

Primary Responsibilities

• Take full ownership of the development, including all aspects of presentation and the complete home purchase process.
• Serve as the primary point of contact for purchasers and all internal and external stakeholders from initial enquiry through to legal completion.
• Promote and facilitate the use of company-recommended mortgage brokers and solicitors to support an efficient and streamlined purchasing journey, helping customers meet key deadlines.
• Ensure all administrative duties and reporting obligations are completed in line with company policies and within agreed timeframes.
• Oversee and contribute to proactive marketing activities, including market research, price benchmarking, advertising, incentives, PR initiatives, and promotional events, to ensure a robust sales pipeline that supports the achievement of agreed sales targets.
• Proactively identify and engage prospective purchasers, schedule appointments, and diligently follow up on leads to meet sales objectives and uphold required levels of customer satisfaction in line with HarperCrewe’s customer journey.
• Conduct home demonstrations and inspections, introducing customers to their new property and ensuring they are fully familiarised. Deliver aftercare support at designated intervals post-completion to maintain a positive customer experience.
• Ensure the health and safety of customers, colleagues, and all site visitors in line with current legislation and company policies.
• Adhere strictly to company procedures, performance standards, and the guidelines set out HarperCrewe customer journey.

The role requires regular weekend and bank holiday working.

Experience, Qualifications, Technical Requirements

• Sales experience in the housing industry
• High levels of self-management
• Exceptional customer service skills & sales excellence
• Full driving license and ownership of a car

Internal Applicants

Please inform your line manager if you wish to apply for this role.

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Excellent

Harpercrewe Ltd.
Gallagher House
Gallagher Way
Warwick
CV34 6AF